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Contact us

If you have questions, comments or need additional information about or from us, we’d be happy to hear from you. We aim to provide the highest level of customer service and welcome your feedback.

You can use our online enquiry form or check out our FAQs. If you prefer to talk to us, you can call us on the numbers below.

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General enquiry form

Complete this form to make a general enquiry, complaint, compliment or suggestion for improvement.

Other contact details


Ergon Energy
PO BOX 1090
Townsville QLD 4810

Head office

420 Flinders Street
Townsville QLD 4810

Ergon Energy Network is the trading name of Ergon Energy Corporation Limited
ABN: 50 087 646 062


For corporate enquiries

07 3664 4000

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Suspected corrupt conduct

If you have a complaint relating to us that involves, or may involve, suspected Corrupt Conduct as defined under the Crime and Corruption Act 2001 (Qld) or a Public Interest Disclosure as defined in the Public Interest Disclosure Act 2010 (Qld), please call our 24/7 Integrity Line on 1800 822 965 or send details in writing to our mailing address.