[{ "title": "Why doesn’t Ergon Retail offer special rates or discounts?", "category": "Tariffs, prices and charges", "content_html": "

We’re 100% owned by Queenslanders, and under Queensland legislation, we’re not a competitive retailer. This means we’re not in a position to offer discounts or special sign-up deals, or other sweeteners that competitive retailers can choose to present.<\/p>

Queensland is open to any competitive electricity retailer who wants to seek customers’ business – it’s entirely up to these businesses whether they see value in entering the market, and staying in the market.<\/p>

Meanwhile, we’ll always be here to support our communities. We’re Queenslanders helping Queenslanders.<\/p>", "content_strip_html": "We’re 100% owned by Queenslanders, and under Queensland legislation, we’re not a competitive retailer. This means we’re not in a position to offer discounts or special sign-up deals, or other sweeteners that competitive retailers can choose to present.Queensland is open to any competitive electricity retailer who wants to seek customers’ business – it’s entirely up to these businesses whether they see value in entering the market, and staying in the market.Meanwhile, we’ll always be here to support our communities. We’re Queenslanders helping Queenslanders." },{ "title": "How can I compare your rates to other energy retailers? ", "category": "Tariffs, prices and charges", "content_html": "

If you’re curious and would like to weigh up which retailers are available in your area and the potential rates, check out energymadeeasy.gov.au.<\/a><\/p>

We also encourage you to look deeper into offers that may leave you worse off in the long run.<\/p>

Remember: Ergon Energy Retail charges no establishment fees, no late payment fees, no credit card fees and all of our customers are charged the same rate for their chosen tariff. We’re 100% transparent and we’re here for the long haul!<\/p>", "content_strip_html": "If you’re curious and would like to weigh up which retailers are available in your area and the potential rates, check out energymadeeasy.gov.au.We also encourage you to look deeper into offers that may leave you worse off in the long run.Remember: Ergon Energy Retail charges no establishment fees, no late payment fees, no credit card fees and all of our customers are charged the same rate for their chosen tariff. We’re 100% transparent and we’re here for the long haul!" },{ "title": "Why is my solar feed-in tariff rate less than what you charge me for power?", "category": "Tariffs, prices and charges", "content_html": "

The feed-in rate is less than the primary retail tariff. This is because energy retailers (including us) need to cover costs involved in providing electricity to customers.<\/p>

It doesn’t mean customers with solar won’t save money. It simply means you’re usually better off using the solar energy your panels are generating instead of using energy from the grid. And if you still have leftover energy you can send back to the electricity grid, the feed-in-tariff you’ll receive is a bonus!<\/p>", "content_strip_html": "The feed-in rate is less than the primary retail tariff. This is because energy retailers (including us) need to cover costs involved in providing electricity to customers.It doesn’t mean customers with solar won’t save money. It simply means you’re usually better off using the solar energy your panels are generating instead of using energy from the grid. And if you still have leftover energy you can send back to the electricity grid, the feed-in-tariff you’ll receive is a bonus!" },{ "title": "How do I request a refund if my account is in credit?", "category": "Billing & payments", "content_html": "

The easiest way to request a refund is through My Account.<\/a> Here's a quick step by step guide:<\/p><\/div>

  1. Simply register or login My Account<\/li><\/ol><\/div>
    1. Once logged in, head to the Billing & Payments<\/strong> menu<\/li><\/ol><\/div>
      1. If your account is in credit and eligible for a refund, you will see a button labelled Request a refund<\/strong><\/li><\/ol><\/div>
        1. Click on that button and follow the prompts to submit your refund request.<\/li><\/ol><\/div>

          You must be an account holder or listed business contact to request a refund.<\/p><\/div>", "content_strip_html": "The easiest way to request a refund is through My Account. Here's a quick step by step guide:Simply register or login My AccountOnce logged in, head to the Billing & Payments menuIf your account is in credit and eligible for a refund, you will see a button labelled Request a refundClick on that button and follow the prompts to submit your refund request.You must be an account holder or listed business contact to request a refund." },{ "title": "I've lost power. How do I find out what's going on?", "category": "Power outages", "content_html": "

          Here at Ergon Energy Retail, we handle the billing and account side of things. Our friends at Ergon Energy Network may be able to assist you. Here's a few pointers to get to the right place<\/p><\/div>