Why have I received a disconnection warning?

If you haven’t paid your bill in full by the due date, we will send you payment reminders. If you then don’t pay within the time listed on the reminders, we will send you a disconnection warning.

If you’ve received one of these notices and are having trouble paying your bill, please contact us as soon as possible on 13 10 46. We have a range of options to help you get back on track and ensure the power stays on.

If you’ve received a notice and have already paid your bill in full or contacted us to arrange payment, please disregard the notice.

Customers on shortened collection paths

In line with National Energy Retail Rules, if you receive a payment reminder for two consecutive bills, you will be placed on a shortened collection path. This means you’ll no longer receive reminders before a disconnection warning.

You need to pay three bills in a row by the due date to return to normal.

If you’re having difficulties making payments on time, please contact us on 13 10 46 so we can discuss payment and support options.