Access
We strive to be open and accountable, while protecting the confidentiality of commercially sensitive information.
Accessing information from us
Here are some of the different ways you can access information from us:
- Billing and Payments provides information on how to view, pay, and manage your electricity bills
- MyAccount explains how customers can register and log in to access their accounts online. It allows you to view bills, payment history, update details, and manage your electricity services digitally
- Moving House provides guidance on how to arrange electricity connection or disconnection when moving house, including steps to transfer your account and what information you’ll need.
- FAQs for quick and easy answers to common customer questions
- Publication Scheme sets out a range of information routinely available from us
- Contact us if you can’t find the information you're looking for.
Making a formal application
The Right to Information (RTI) process is a statutory one and should generally only be used as a last resort. Before making a formal application, it is recommended that you first contact us to discuss your request. We may be able to provide the information you need.
If you are unable to find the information you are seeking on our website or by requesting it informally, you may wish to make a formal application. If you would like to make a formal application for access to documents, please complete a Right to Information and Information Privacy Access Application (PDF). You can submit your application via our online privacy form or mail it to:
Ergon Energy Queensland Pty Ltd
c/o Company Secretary Team
PO Box 308
Rockhampton QLD 4700
Fees and charges
If you are applying for documents that do not contain your personal information, applicable fees and charges apply. We will contact you with payment details once your application is received.