Sometimes we’re required to issue your bill based on an estimate of your electricity usage, when an actual read from a meter reader wasn’t available.
Typically, estimated meter reads are based on your historical electricity usage data.
If this happens, you can request to provide your own read and have your bill reissued with a new due date for payment.
Refer to our handy guide on how to read your electricity meter.
Energy legislation determines when we’re able to accept requests to reissue bills based on replacement meter reads.
The option is available to customers with basic meters (ie. not digital meters) using up to 100 megawatt hours (MWh) of electricity per year.
Your replacement read must be:
To request an adjusted bill, please use our online form or call us on 13 10 46.
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