Requesting an adjusted bill

Sometimes we’re required to issue your bill based on an estimate of your electricity usage, when an actual read from a meter reader wasn’t available.

If this happens, you can request to provide your own read and have your bill reissued with a new due date for payment.

Refer to our handy guide on how to read your electricity meter.

When we can accept your read

Energy legislation determines when we’re able to accept requests to reissue bills based on replacement meter reads.

The option is available to customers with basic meters (ie. not digital meters) using up to 100 megawatt hours (MWh) of electricity per year.

Your replacement read must be:

  • Provided to us before the due date for payment of the bill
  • For a higher value than the most recent actual read taken by a meter reader
  • Consistent with the numbering format of your meter.

Information required

To initiate a request, you’ll need to be the account holder or authorised to request changes to the account. Other details required include the:

  • Account number
  • Bill issue date
  • Meter read values for each tariff
  • Meter number/s.

In some cases we may require your meter register numbers or photos of your meter/s to validate your reads.

How to make a request

Please call us with details of your request and your replacement read. We’re here on 13 10 46 from 7am to 6.30pm Monday to Friday or contact us online.