• Why doesn’t Ergon Retail offer special rates or discounts?
• How can I compare your rates to other energy retailers?
• Why did tariff rates increase this year?
• Why is my solar feed-in tariff rate less than what you charge me for power?
• How do I request a refund if my account is in credit?
• I've lost power. How do I find out what's going on?
• I can’t log in or register for My Account. How can I get support?
• I want to set up a payment plan, can I do this in My Account?
• When is my next meter read?
• How can I find out my account balance?
• How do I update my account contact details?
• How can I donate to the Royal Flying Doctor Service through my bill?
• Can I make a one-off donation to the Royal Flying Doctor Service?
• Can I manage my account online?
• How do I register for My Account?
• How do I find out my account number?
• How can I add another person or business to my account?
• I have received a high bill, can you help me understand why?
• Can I have more time to pay my bill?
• What do I do if I can't afford to pay my bill in full?
• Can I set up automatic payments?
• How can I pay my bill?
• Why has my bill been estimated?
• When will my next bill be issued?
• Am I entitled to a rebate on my electricity bill?
• What is the service fee?
• What is the Meter Services Charge?
• Do you charge a credit card processing fee?
• Why do I have two lines of prices on my bill?
• Why have I received a disconnection warning?
• How can I lodge a complaint?
• How will my complaint be handled?
• How do I get power connected at the house I am moving into?
• I'm moving with Ergon, can I do this online?
• I'm new to Ergon, how do I create a new account?
• I'm leaving Ergon, can I organise this online?
• How do I get the power disconnected?
• What electricity tariffs do Ergon Energy Retail offer?
• Am I under a contract with Ergon Energy Retail?
• Who sets the prices Ergon Energy Retail charges for power?
• Where do I find my NMI?
• I'm building a house soon, what do I need to do to organise my power connection?
• I believe that my 44c FiT has been incorrectly removed. What do I do?
• Why hasn’t my bill reduced as much as I expected since having solar installed?
• My solar system is generating the expected amount, why am I still needing to pay a bill?
• Why can't I see solar on my bill?
• Why does my solar bill say it was based on an estimate?
• How can I pinpoint the cause for my high bill when I have solar?
• What further support is there if I have a high bill with solar?