FAQ Listing
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- FAQ Listing
- How can I find out my account balance?
- How do I update my account contact details?
- How can I donate to the Royal Flying Doctor Service through my bill?
- Can I make a one-off donation to the Royal Flying Doctor Service?
- Can I manage my account online?
- How do I register for My Account?
- I have forgotten my password for My Account. How do I reset it?
- I have forgotten my email address for My Account. How can I found out what email address I used?
- I have been locked out of My Account. How do I unlock it?
- I paid my bill but the outstanding balance hasn't changed in My Account online. Why is this?
- Where do I find my bill due date in My Account?
- What should I do if the My Account registration email link is not working?
- Why can’t I view my bill in My Account?
- I’m having trouble logging into My Account. What should I do?
- How do I change my username/login email for My Account?
- How do I find out my account number?
- How can I add another person or business to my account?
- How do I view my different accounts in My Account?
- I have received a high bill, can you help me understand why?
- Can I have more time to pay my bill?
- What do I do if I can't afford to pay my bill in full?
- Can I pay my bill online?
- Can I set up automatic payments?
- How do I change my bank or credit card details for my Direct Debit?
- How can I pay my bill?
- Why has my bill been estimated?
- When will my next bill be issued?
- Am I entitled to a rebate on my electricity bill?
- What is the service fee?
- What is the Meter Services Charge?
- Do you charge a credit card processing fee?
- Can I get my bills via email?
- How secure is e-Bill?
- What is the difference between a paper bill and an email bill?
- Is there a charge for e-Bill?
- I have signed up for e-Bill and now have a new email address. How do I update my details?
- How do I get a copy of my bill?
- How do I find out my bill due date?
- Why do I have two lines of prices on my bill?
- Why have I received a disconnection warning?
- How do I find out my electricity usage?
- How do I cancel my Direct Debit?
- How do I change back to paper billing?
- How can I lodge a complaint?
- How can I provide some positive feedback on an Ergon Energy team member?
- How will my complaint be handled?
- How do I get power connected at the house I am moving into?
- I'm moving with Ergon, can I do this online?
- I'm new to Ergon, how do I create a new account?
- I'm leaving Ergon, can I organise this online?
- How do I close my account?
- I tried moving via My Account but received an error message. How do I complete my move?
- How do I get the power disconnected?
- What electricity tariffs do Ergon Energy Retail offer?
- Am I under a contract with Ergon Energy Retail?
- Who sets the prices Ergon Energy Retail charges for power?
- Why can’t I see my next meter read date in My Account?
- Where do I find my NMI?
- How do I obtain a refund of my solar credit?
- I'm building a house soon, what do I need to do to organise my power connection?