• Why doesn’t Ergon Retail offer special rates or discounts?
  • How can I compare your rates to other energy retailers?
  • Why did tariff rates increase this year?
  • Why is my solar feed-in tariff rate less than what you charge me for power?
  • How do I request a refund if my account is in credit?
  • I've lost power. How do I find out what's going on?
  • I can’t log in or register for My Account. How can I get support?
  • I want to set up a payment plan, can I do this in My Account?
  • When is my next meter read?
  • How can I find out my account balance?
  • How do I update my account contact details?
  • How can I donate to the Royal Flying Doctor Service through my bill?
  • Can I make a one-off donation to the Royal Flying Doctor Service?
  • Can I manage my account online?
  • How do I register for My Account?
  • How do I find out my account number?
  • How can I add another person or business to my account?
  • I have received a high bill, can you help me understand why?
  • Can I have more time to pay my bill?
  • What do I do if I can't afford to pay my bill in full?
  • Can I set up automatic payments?
  • How can I pay my bill?
  • Why has my bill been estimated?
  • When will my next bill be issued?
  • Am I entitled to a rebate on my electricity bill?
  • What is the service fee?
  • What is the Meter Services Charge?
  • Do you charge a credit card processing fee?
  • Why do I have two lines of prices on my bill?
  • Why have I received a disconnection warning?
  • How can I lodge a complaint?
  • How will my complaint be handled?
  • How do I get power connected at the house I am moving into?
  • I'm moving with Ergon, can I do this online?
  • I'm new to Ergon, how do I create a new account?
  • I'm leaving Ergon, can I organise this online?
  • How do I get the power disconnected?
  • What electricity tariffs do Ergon Energy Retail offer?
  • Am I under a contract with Ergon Energy Retail?
  • Who sets the prices Ergon Energy Retail charges for power?
  • Where do I find my NMI?
  • I'm building a house soon, what do I need to do to organise my power connection?
  • I believe that my 44c FiT has been incorrectly removed. What do I do?
  • Why hasn’t my bill reduced as much as I expected since having solar installed?
  • My solar system is generating the expected amount, why am I still needing to pay a bill?
  • Why can't I see solar on my bill?
  • Why does my solar bill say it was based on an estimate?
  • How can I pinpoint the cause for my high bill when I have solar?
  • What further support is there if I have a high bill with solar?