• When is my next meter read?
• Do I need to tell you if I have a dog?
• The meter reader couldn't get to my meter. What happens next?
• How can I find out my account balance?
• How do I update my account contact details?
• How can I donate to the Royal Flying Doctor Service through my bill?
• Can I make a one-off donation to the Royal Flying Doctor Service?
• Can I manage my account online?
• How do I register for My Account?
• I have forgotten my password for My Account. How do I reset it?
• I have forgotten my email address for My Account. How can I found out what email address I used?
• I have been locked out of My Account. How do I unlock it?
• I paid my bill but the outstanding balance hasn't changed in My Account online. Why is this?
• Where do I find my bill due date in My Account?
• What should I do if the My Account registration email link is not working?
• Why can’t I view my bill in My Account?
• I’m having trouble logging into My Account. What should I do?
• How do I change my username/login email for My Account?
• How do I find out my account number?
• How can I add another person or business to my account?
• How do I view my different accounts in My Account?
• I have received a high bill, can you help me understand why?
• Can I have more time to pay my bill?
• What do I do if I can't afford to pay my bill in full?
• Can I pay my bill online?
• Can I set up automatic payments?
• How do I change my bank or credit card details for my Direct Debit?
• How can I pay my bill?
• Why has my bill been estimated?
• When will my next bill be issued?
• Am I entitled to a rebate on my electricity bill?
• What is the service fee?
• What is the Meter Services Charge?
• Do you charge a credit card processing fee?
• Can I get my bills via email?
• How secure is e-Bill?
• What is the difference between a paper bill and an email bill?
• Is there a charge for e-Bill?
• I have signed up for e-Bill and now have a new email address. How do I update my details?
• How do I get a copy of my bill?
• How do I find out my bill due date?
• Why do I have two lines of prices on my bill?
• Why have I received a disconnection warning?
• How do I find out my electricity usage?
• How do I cancel my Direct Debit?
• How do I change back to paper billing?
• How can I lodge a complaint?
• How can I provide some positive feedback on an Ergon Energy team member?
• How will my complaint be handled?
• How do I get power connected at the house I am moving into?
• I'm moving with Ergon, can I do this online?
• I'm new to Ergon, how do I create a new account?
• I'm leaving Ergon, can I organise this online?
• How do I close my account?
• I tried moving via My Account but received an error message. How do I complete my move?
• How do I get the power disconnected?
• What electricity tariffs do Ergon Energy Retail offer?
• Am I under a contract with Ergon Energy Retail?
• Who sets the prices Ergon Energy Retail charges for power?
• Why can’t I see my next meter read date in My Account?
• Where do I find my NMI?
• How do I obtain a refund of my solar credit?
• I'm building a house soon, what do I need to do to organise my power connection?
• I believe that my 44c FiT has been incorrectly removed. What do I do?