Why did tariff rates increase this year?

Tariff rates increased this year due to an increase in network costs, which was partly offset by a decrease in the cost of electricity we buy on your behalf.

The QCA’s estimation of a 3.8% price increase for a typical residential customer on Tariff 11 only is based on an annual usage of 4,116 kWh. Customers with a different usage level or on a different tariff combination (e.g. Tariff 11 and 33) will have a differing percentage increase. For more information, please see residential price changes from 1 July and business price changes from 1 July. Please note that customers with seasonal variations in their usage (particularly air conditioning in summer and heating in winter) may see variations in their monthly or quarterly bills.

We understand customers are concerned about increases in the cost of living, and we’ll continue our efforts to keep downward pressure on prices. As a publicly owned non-competing retailer, we’re required by law to charge the prices set by the independent statutory authority, the Queensland Competition Authority. These prices are subsidised by the Queensland Government to ensure we’re on par with other parts of the state. For more information, visit qca.org.au.