How do I register for My Account?

General registration tips

Follow our two-step guide below to breeze through the registration process.

Step 1: Register your details

• Visit My Account and click "register here"
• Enter your email
• Verify your email with multi-factor authentication – confirm the code we emailed you from msonlineservicesteam@microsoftonline.com
• Set your password (minimum of 8 characters, include one: lowercase letter, uppercase letter, number, and special character)
• Confirm your full name.

Step 2: Verify your identity

• Enter your Ergon Energy Retail account number (you can find this in the Account Details section on the front of your bill). The account number should start with an A- and then have a mixture of uppercase letters and numbers e.g. A-123A1234. Ensure you have no spaces before, within or after the account number
• Enter your last name (as shown on your bill)
• Enter your date of birth (dd/mm/yyyy)
• Once verified, you’ll be able to access your My Account dashboard!

Registration tips for businesses

If you’re an employee registering on behalf of a company or organisation, you'll need to be a business contact. Find out how to add a business contact to your account.