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Charging unit installation

Our electric vehicle (EV) home charging plan is the smart way for your customers to charge their EV.

Requirements for connecting supply for charging EVs have recently changed. Find out all you need to know about connecting EV charging stations for customers at home.

Customer benefits

  • Affordable – usage on Tariff 33, which is cheaper than Tariff 11 effective 1 July 2020
  • Convenient – customers can charge their EV from the convenience of home
  • Track your usage – insights to monitor usage through our My Account portal.

Metering requirements

The EV home charging plan uses Tariff 33.

Customers will need an available register in their meter to connect to Tariff 33. If no register is available, the customer will require replacement metering.

An important consideration will be whether there is enough room in their switchboard for meter/s required.

Connect to the EV home charging plan

Wiring an EV charging station for the EV home charging plan is simple:

  1. Connect power supply to the charging unit via a dedicated circuit, so it can be linked to a separate register in the meter
  2. Submit an Electrical Works Request (EWR) to Ergon Network via the Electrical Partners Portal for the metering connections to be completed
  • It is very important that you include the words 'separate EV circuit, separate metering' in the Additional Information section of the EWR.
  1. Ergon Network will advise us if a new meter is required to complete the connection
  2. We’ll work with our meter supplier and the customer to replace the meter (if applicable)
  3. We’ll let the customer know when the EV home charging plan is active for them.

Frequently asked questions

What if the customer doesn’t have room in their switchboard for the required metering?

The customer may need to arrange for an upgrade to their switchboard to accommodate the meter/s required.  Alternatively, the EV charging circuit can be connected to an existing Tariff 33 register. Usage on the EV charging circuit would be indistinguishable from other equipment on Tariff 33 and would not be listed separately on bills.

Can I use a standard electrical power point?

No, the Australia/New Zealand Wiring Rules (AS/NZS 3000:2018) stipulate that the wiring and charge point installed for Mode 2 EV charging must now be at least 20A rated. EV chargers must be connected directly to switchboard via a dedicated circuit. You cannot include any other power point on the circuit used for the EV charging station.

In addition, Ergon Network requires that the circuit must be hardwired to a dedicated EV charger to connect to an economy tariff.

Why does the charging point need to be connected to a separate meter element?

Allocating EV charging to a separate meter element allows the customer to see their EV charging costs as a separate charge on the bill and track their energy use for charging via My Account.

How long will it take to get set up with the EV home charging plan?

Once the installation is completed and meter installed (if applicable), we will apply the EV home charging plan.

How will the customer know once they’re on the EV home charging plan?

We will send them a welcome message with details on how to register for My Account.

How long will the current EV home charging plan rate last?

The EV home charging plan is based on Tariff 33. All our tariffs are reviewed and updated each year by the Queensland Competition Authority.

Can the customer cancel their EV home charging plan?

Customers considering a change to this or any of their tariffs can call us on 13 10 46 to discuss.