How you can help

In order to read your meter, we need safe and convenient access to your meter.

You can help us by:

  1. Keeping dogs away from the meter Meter readers cannot take risks when it comes to safety.
  2. If you have a dog at your premises, please consider ways to restrain it or keep it away from the meter, or talk to a licensed electrical contractor about relocating your meter box.

    To give us details about your dog, you can quickly and instantly update your dog details online via My Account. Alternatively you can call us on 13 10 46.

    You can also register with Ergon Energy Network to receive SMS and/or email alerts 24 hours before your meter’s due to be read.

  3. Using an authorised lock Keep your property secure while still providing access by your meter reader.
  4. Queensland Locksmiths have a comprehensive range of locks, from simple padlocks to complete handle-lock systems to secure your gates, buildings or meter box, that still allow access to your electricity meter.

    Customers receiving the Queensland Government Electricity Rebate are now also eligible to receive a 10% discount off the purchase price of these locks.

    Visit the Queensland Locksmiths website or call them on 1300 323 301.

    You can let us know if you have special access information such as an Ergon lock by calling us on 13 10 46.

  5. Moving your meter box Put your meter box where it can be easily accessed.
  6. When constructing or making alterations to buildings on your property, please remember to allow for access to your meter.

    If your meter box cannot be accessed, you may need to talk to a licensed electrical contractor about relocating it.