How you can help
In order to read your meter, we need safe and convenient access to your meter.
You can help us by:
- Keeping dogs away from the meter Meter readers cannot take risks when it comes to safety.
- Using an authorised lock Keep your property secure while still providing access by your meter reader.
- Moving your meter box Put your meter box where it can be easily accessed.
If you have a dog at your premises, please consider ways to restrain it or keep it away from the meter, or talk to a licensed electrical contractor about relocating your meter box.
You can check if your meter’s due to be read in the next three business days on Ergon Energy Network's website.
You can also register with Ergon Energy Network to receive SMS and/or email alerts 24 hours before your meter’s due to be read.
Queensland Locksmiths have a comprehensive range of locks, from simple padlocks to complete handle-lock systems to secure your gates, buildings or meter box, that still allow access to your electricity meter.
Customers receiving the Queensland Government Electricity Rebate are now also eligible to receive a 10% discount off the purchase price of these locks.
You can let us know if you have special access information such as an Ergon lock via our online form.
When constructing or making alterations to buildings on your property, please remember to allow for access to your meter.
If your meter box cannot be accessed, you may need to talk to a licensed electrical contractor about relocating it.