My Account Terms of Use


Thank you for your interest in My Account. By using My Account, you agree with these Terms of Use and warrant that you have the necessary capacity to enter into a legal contract. We reserve the right to change the Terms of Use from time to time.

You will only have access to electricity accounts for which you are the account holder or where the account holder has given you authorisation.

These Terms of Use relate to Ergon Energy’s My Account service only and are separate from the terms and conditions of your Standard Retail Contract.


You are solely responsible for the confidentiality and use of your My Account login and password, and for any communications or payments made through My Account using these details.

We take your security seriously and will take reasonable steps to ensure My Account is secure. However, the internet is a difficult medium to secure and it is possible for any electronic data to be intercepted by others. We do not accept liability for the interception or hacking of data by unauthorised third parties.

Your personal information

We will manage your personal information in accordance with our Privacy Statement. From time to time, we may provide you with information about our products and services (via email, SMS, direct mail and phone) which may be of interest to you. You may opt-out from receiving this information at any time by contacting us on 13 10 46 or unsubscribing in the email.

You consent for us to disclose your name, address, detailed electricity data, national meter identifier, contact details and any demographic data collected where you register for or use the My Account services to our affiliated organisations for the purpose of service delivery, analysis, reporting, marketing and communications associated with providing the services. Affiliated organisations include Energy OS Pty Ltd and other organisations assisting in providing the services. The affiliated organisations will only be permitted to use this information for the purposes of this agreement.

All personal information provided by you when using My Account must be accurate and complete to the best of your knowledge. If you do not provide the requested information, we may deny you access to My Account. You must update your information as soon as possible if it changes. If you are unable to do this using My Account, please contact us so we can do it for you.

Cancelling, suspending and changing My Account

You may cancel your My Account profile at any time by contacting us on 13 10 46.

We may cancel your profile at any time if you do not comply with these Terms of Use, or for other reasons at our discretion. We will notify you if we cancel or suspend your profile. This will not affect the supply of electricity to your premises.

We reserve the right to cancel, suspend or change the My Account service at any time. We will try to give you prior notice if we cancel or suspend this service, or seek to change it in a way that will have a material detrimental impact on you.


Subject to your rights under law which cannot be excluded, we do not warrant or represent that My Account is complete, accurate, current or free from errors or omission, programming bugs or viruses or secure.

The availability of My Account may be subject to numerous factors, including routine maintenance and factors outside our control such as your internet connection.

We therefore do not warrant or represent that the availability of My Account will be continuous or uninterrupted, that any defects will be corrected, or that My Account and any associated systems are free of viruses.

Except as expressly provided by law, we are not liable for:

  • loss or damage that was not reasonably foreseeable
  • loss or damage that was not caused by our breach of statutory guarantee or contract or by our negligence
  • loss or damage that was caused by your breach of contract or your negligence
  • business losses (including, but not limited to lost data, lost profits or business interruptions)
  • loss or damage caused by events outside our reasonable control
  • indirect or consequential loss or damage.


The material in My Account is owned by Ergon Energy and/or its service providers and is protected by copyright.


These Terms of Use are governed by the laws of Queensland and you agree to submit to the jurisdiction of the courts of Queensland.