I’m having trouble logging into My Account. What should I do?

If you’re having trouble logging into My Account, here’s some things to try:

  • Unmask your email - Check that your email address isn't masked. Sometimes, using the autofill function on your browser may obscure your email details. For example, if you see something like e******@live.com.au, make sure to enter it in full.
  • Account not found error - If you’re encountering a ‘We can’t seem to find your account. Register instead?' error message, double check that the email address entered is complete. If the issue persists, click the 'Register here' link located under the Login button.
  • Check your password - Click the eyeball icon on the password field to see what you’ve entered and check it's correct. If you’re still having trouble, you can reset your password using the “Forgot your password?” link. Once your password is reset you’ll be transferred directly to your My Account dashboard.

Still can’t log in? We’re here to help on 13 10 46.