I’m trying to register for My Account and it says the account details don’t match. What should I do?

If you see a message saying the account details don’t match, make sure you enter your account number exactly as it appears on the front of your bill (you'll find your account number in the Account Details section of your bill). The account number will start with an A- and then have a mixture of uppercase letters and numbers e.g. A-123A1234. Ensure you have no spaces before, within or after the account number.

Still can’t register? We’re here to help on 13 10 46.