Home Energy Health Check - NPA

REMINDER: Capture any questions from the customer throughout the visit.

Safety Reminders

  • Be aware of hazards. Confirm you have safe access to enter the premises.
  • During your visit, if the customer mentions they have or someone in the house has received a shock or tingle or have damaged switches or power points, let them know to call 13 60 70.

Consent and privacy

Introduce yourself, remind the customer why you’re here today. Confirm the person you are talking with is over 18 and is happy for you to attend and do the Home Energy Health Check.
Provide the following Privacy information

Customer details

Identify all appliances and devices in the home that use electricity

Using the form in this pack, make your way, room to room listing all appliances that use electricity.

  • Remember to look for the size/wattage/kW for each appliance.
  • List the number of hours per day each appliance is used.
  • Take note of anything that if replaced or used differently, could be more energy efficient.

REMINDER: Calculating the cost of the appliances can be done with the customer after your walk through.

RoomApplianceHours/dayAppliance running cost 
 Per hourPer day 
 
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Make your way outside, again listing all appliances that use electricity, like hot water systems. Also note the below items if possible.

Solar PV panels are installed

Household size

Energy saving hints and tips

Well done. It’s now time to find somewhere to sit with the customer and take them through what their energy use is costing and any hints and tips on more energy efficient behaviours.

Take the time to talk through anything you identified that could help the customer reduce their energy usage.

Remember to use the PowerSavvy booklet.

Walkthrough how energy use can be impacted by times where there may be more people in the house.

If the customer is already energy efficient, congratulations is in order, and keep it up.

Upcoming events and other tools

Let the customer know of any upcoming community forums, events, and other useful tools if they’re interested.

Survey questions

Has the customer got their orange power card?

Has the customer got their Orange PowerCard?
Has the customer got their Orange PowerCard? This will ensure the customer receives their quarterly electricity rebates.

Outage notification

Remind the customer about Ergon Energy’s outage notification.
Remind Customer they can register for planned power outage notifications for free via SMS or email at www.ergon.com.au/selfservice

Reading meters

Help with information displayed on the meter
Head outside to the meter and explain how to read the meter and what the information displayed means
Ask the customer if they’re aware of Friendly hours, debt, credit, and emergency credit use. If not, have a chat about them

The meter is $9.32 in credit.

The meter is $9.32 in credit 

Meter is in debt, but no emergency credit has been used

Meter is in debt, but no emergency credit has been used 

Faulty meter, call 13 22 66 to report the fault. No information displaying on the meter

Faulty meter, call 13 22 66 to report the fault. No information displaying on the meter
Nil balance, you’ll need to add more credit
Nil balance, you’ll need to add more credit