How do I change my residential tariff?

Changing your primary tariff

There's no cost to change your primary tariff. If you have a basic meter, the only primary tariff available is Tariff 11. If you have a smart meter, there are other tariff options available. We'll never change your tariff unless you explicitly consent:

• If you’ve had a smart meter for at least 12 months: You can compare tariffs and request a tariff change in My Account. Simply select 'Usage & metering’ from the menu, then click the 'Compare tariffs' button.
• If you’ve had a smart meter less than 12 months: Please call our friendly local team on 13 10 46 to request a tariff change.
• If you have a basic meter: You’ll first need to upgrade to a smart meter. You can request a smart meter using our easy online form. While there’s no additional charge for a smart meter, your switchboard needs to be compliant for the meter change to take place. Your electrical contractor can assist you in assessing your switchboard.

Changing your secondary tariff

If you’d like to add or remove a secondary tariff (economy tariff), you’ll need to engage a licensed electrician to complete work first. Once they’ve completed the job and submitted the paperwork, we’ll organise for a crew to attend the property to add or remove the secondary tariff. There's a one-off cost of $199.24 inc. GST for standard residential properties, which will be charged via your electricity bill. To change your secondary tariff or find out more, please call our local team on 13 10 46.