Changing your primary tariff
There's no cost to change your primary tariff. If you have a basic meter, the only primary tariff available is Tariff 11. If you have a smart meter, there may be other tariff options available. We'll never change your tariff unless you explicitly consent. To view your options or request a tariff change, visit My Account and click on 'smart meter features', then 'tariff comparison'. You can also call our friendly local team on 13 10 46
Changing your secondary tariff
If you’d like to add or remove a secondary tariff (economy tariff), you’ll need to engage a licensed electrician to complete work first. Once they’ve completed the job and submitted the paperwork, we’ll organise for a crew to attend the property to add or remove the secondary tariff. There's a one-off cost of $182.20 inc. GST for standard residential properties, which will be charged via your electricity bill. To change your secondary tariff or find out more, please call our local team on 13 10 46.