I’m trying to log into My Account and it can’t find my account. What should I do?

Are you seeing an error message saying ‘We can’t seem to find your account. Register instead?' This means you’ve entered your email address incorrectly or you’re not registered for My Account. Here’s some things to try:

  • Make sure you manually enter your email address in full e.g. example@live.com.au, not e******@live.com.au (the email address mustn’t be masked)
  • Check your email address doesn't have any typos
  • Register for My Account by clicking on the 'Register here' link located under the Login button.

Still can’t log in? We’re here to help on 13 10 46.