e-Bill terms and conditions

By accepting these Terms and Conditions you agree to receive communications such as bills, letters and notices from Ergon Energy Retail to your nominated email address.

If you are a residential customer of Ergon Energy Retail with multiple accounts, by registering for e-Bill online, you agree to have all your accounts registered for e-Bill.

You can return to receiving communications from Ergon Energy Retail by post at any time.  To update your communication preferences, please select the 'unsubscribe' option on any of the emails you have received from Ergon Energy Retail, update your details online or call us on 13 10 46 (7am – 6.30pm, Mon – Fri).

Communications by email will be deemed as delivered unless we receive a failure delivery notice. In the event of a failure in delivery of an email to your nominated email address, Ergon Energy Retail will update your communication preferences so you receive further communications by post.

To return to receiving communications by email, please advise Ergon Energy Retail to update your nominated email address and communication preferences.  You can switch back to e-Bill online or call us on 13 10 46 (7am – 6.30pm, Mon – Fri).

Communications will be sent via email as a PDF attachment.  To view and print PDF documents, you will need to download Adobe Acrobat Reader.

You are responsible for ensuring Ergon Energy Retail has your correct email address in order to receive your communication by email. You can update your details online or call us on 13 10 46 (7am – 6.30pm, Mon – Fri).

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