Sometimes we’re required to issue your bill based on an estimate of your usage, when an actual read from a meter reader wasn’t available.
If this happens, you'll see a message on the front of your bill in the 'important' section noting that your bill was based on an estimate of your usage.
Once we can access your meter we will adjust your next bill based on your actual usage. Alternatively, you can request to supply your own read and have your bill reissued with a new due date for payment.
To ensure we can read your meter in the future, find out how you can help provide safe and convenient access.