Sometimes we’re required to issue your bill based on an estimate of your usage, when an actual read from a meter reader wasn’t available.
If this happens, you'll see a message on the front of your bill in the 'important' section noting that your bill was based on an estimate of your usage.
Once we can access your meter we will adjust your next bill based on your actual usage. Alternatively, you can request to supply your own read and have your bill reissued with a new due date for payment.
Please let us know if you have access issues such as locked gates via our online form, or if you have dogs by updating your details in My Account.