I’m having trouble logging into My Account. What should I do?

If you’re having trouble logging into My Account, here’s some things to try:

  • Check you don’t have the caps lock on, as the email and passwords are case sensitive
  • Make sure you don’t have a space at the end of your email address or password
  • If you’ve forgotten your My Account password, you can reset it via the Forgot your password page
  • If you’ve been locked out of your account, please see how to unlock your account
  • If you've forgotten the email address you registered with, please see how to find out your email address.