I’m trying to log into My Account. It says my email or password is incorrect. What should I do?

If you see a message saying ‘Incorrect email or password. Please try again.'

This means

• You’ve entered your email address incorrectly OR

• You’ve entered your password incorrectly.

Try these quick checks:

• Manually enter your full email address (e.g. example@live.com.au) rather than a partially hidden email address like e***@live.com.au. check for any spelling mistakes or typos in your email address.

• Check you don’t have CAPS lock on

• Click the eyeball icon on the password field to see what you’ve entered and check it's correct.

If you’re still having trouble, you can reset your password using the “Forgot your password?” link