• Skip to content
  • Skip to navigation
  • Skip to footer
  • About us
  • Careers
  • Search retail
  • Login
    • My Account View accounts & bills, make payments View the My Account page
Ergon Energy

MENU

Mobile Navigation Menu
  • Residential
    • Tariffs & prices
      • Price changes from 1 July 2025
      • Compare residential tariffs
      • General supply tariffs
      • Time of use tariffs
      • Demand tariffs
      • Economy tariffs
      • Obsolete Farming tariffs
      • Solar feed-in tariffs
      • Basic plan information
      • Meter services charges
      • Electric vehicle home charging plan
      • We're 100% transparent
    • Account options
      • My Account for homes
      • Moving
      • Update account
      • Solar
      • Add an authorised representative
      • Smart meters
      • Clean Energy Program
      • Changes to your electricity service
      • Return to Ergon Retail
      • RFDS donation
      • Confirming your identity
      • Managing accounts for a deceased estate
    • Billing & payments
      • Payment options
      • Payment plan
      • Understanding your bill
      • High bill checklist
      • Switch to e-Bill
      • Access to your meter
      • Request a refund
      • Card-operated meter customers
      • Letters and notices
    • Support programs
      • Need more time to pay your bill
      • Commonwealth Government Rebate
      • Electricity rebate
      • Customer Assist
      • Life Support
      • Drought relief
      • Home Energy Emergency Assistance Scheme
      • Low income rebate
      • PowerSavvy
      • Sunny Savers trial
    • Home energy tips
      • Appliances
      • Calculators
      • Tools and resources
      • Summer Hacks
  • Business
    • Tariffs & prices
      • Price changes from 1 July 2025
      • Compare business tariffs
      • Small business tariffs
      • Large business tariffs
      • Solar feed-in tariffs
      • Obsolete Farming tariffs
      • Transition Rebate
      • Small business rebates
      • Other tariffs
      • Basic plan information
      • Meter services charge
      • We're 100% transparent
      • Business tariffs expiring in 2025
    • Account options
      • My Account for business
      • Update account
      • Open/Close account
      • Return to Ergon Retail
      • Add an authorised representative
      • Smart meters
      • Changes to your electricity service
      • Clean Energy Program
      • RFDS donation
      • Life Support
      • Managing accounts for a deceased estate
    • Billing & payments
      • Payment options
      • Payment plan
      • Understanding your bill
      • Switch to e-Bill
      • Billing and meter data provision services
      • Security deposit
      • Access to your meter
      • Request a refund
      • Card-operated meter customers
      • High bill checklist
    • Business resources
      • More choice and value
      • Tips for businesses
      • Choosing an energy efficiency consultant
      • Motivating your staff
    • Support for farmers
      • Payment plan
      • Drought relief
      • Obsolete Farming tariffs
      • Small business tariffs
      • My Account for business
      • Choosing an energy efficiency consultant
      • Connections which draw loads greater than 80 Amps
  • Help & support
    • Help made for you
    • We're making some changes
    • Our commitments
      • Welcome to Ergon Energy Retail
      • 100% QLD owned
      • Family Violence Policy
      • Retail contracts & rules
    • Careers
      • Employee conditions & benefits
      • Health & safety
      • Our values
    • FAQs
    • Feedback
      • Feedback
    • Data security
    • About Us
      • Company information
      • Community
      • Electricity industry
      • Terms of Use
      • Social guidelines
      • Accessibility
    • Consumer Data Right (CDR)
  • Contact us
    • Moving
      • Moving house checklist
      • 5 ways to stay sane on moving day
    • Open/Close account
    • Electricity rebate
    • Contact details
    • Request a refund
    • High bill checklist
    • Feedback
    • Update account

FAQs

  1. Home
  2. Help & support
  3. FAQs
  4. FAQs

Find answers

Get in touch

13 10 46
Full contact details

We're social

Facebook
LinkedIn
Instagram
YouTube

Residential

  • Tariffs & prices
  • Account options
  • Billing & payments
  • Support programs
  • Home energy tips

Business

  • Tariffs & prices
  • Account options
  • Billing & payments
  • Business resources
  • Support for farmers

Help & support

  • Help made for you
  • We're making some changes
  • Our commitments
  • Careers
  • Frequently asked questions
  • Feedback
  • We’re serious about your security
  • About Us
  • Consumer Data Right (CDR)
Retail Billing & Accounts
13 10 46
8:00am to 5:00pm, Mon - Fri
Business General Enquiries
1300 135 210
8:00am to 5:00pm, Mon - Fri
Interpreter Service
1300 607 555

Servizi di interpretariato e traduzione

Dolmetscher- und Übersetzungsdienst

Mga serbisyo sa pagsasalin-wika

Tolk- en vertaal diensten

Interpreter Service

    • Right to Information
    • Terms of Use
    • Privacy
    • Copyright © Ergon Energy 2025
    • Ergon Energy logo Energy Queensland logo

Ergon Retail acknowledges the Traditional Custodians of the land on which we live and work, and recognise their continuing connection to land, waters and community. We pay respect to Elders past and present.

Electricity prices are changing 

Our prices are changing from 1 July. Learn about the changes and practical measures that can help. 
Learn more