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Community Service Obligation

As a 100% Queensland owned company, we’re with you 100% of the way.

The Queensland advantageQueensland image

Queensland is our home too. It’s where we live and work, with 100% of our Customer Solutions Team in Townsville and Rockhampton. So every time you call us, you’re guaranteed 100% local service.

From the Torres Strait in the north, to Stanthorpe in the south and Mount Isa in the west, we’re here to help you get the most out of your energy.

Community Service Obligation

As part of its commitment to keep regional Queensland power prices on par with the southeast, the Queensland Government provides a subsidy to meet the additional costs involved in supplying electricity to regional Queensland.

This subsidy is called the Community Service Obligation (CSO) payment, which is around $462 million each year.

We understand it’s essential for households and businesses in regional Queensland communities to have access to power at a similar cost to those in the southeast.

For more information on electricity facts visit Queensland Competition Authority (QCA)

Supporting our communities

We’re an active part of our regional communities by creating local employment and supporting each other like family.

For two decades, our customers and employees have helped to raise over $15 million for the Royal Flying Doctor Service in Queensland. Find out how you can donate to the RFDS.

We’re also one of the biggest buyers of renewable energy generated in Queensland, which stimulates the economy, generates local jobs and provides green energy options for regional Queenslanders.

Our renewable energy sources include wind farms on Thursday Island and near Ravenshoe and Atherton, hydro stations at Paradise Dam and Tinaroo Dam, and biomass plants at sugar mills.