Request a refund

Please complete this form if your account is in credit and you would like to request a refund.

Solar credits on your account will be automatically refunded by cheque every 12 months, but you can request a credit refund at any time.

Refunds will normally take up to five business days to show on your account, depending on your bank.

Please note: You must be an account holder to request a refund.

If you have SmoothPay on your account, please do not complete this form as we will need to speak with you via phone. Please contact us on 13 10 46 for assistance (Monday to Friday 7am-6.30pm).

View our Privacy Statement