Request a refund

Please complete this form if your account is in credit and you would like to request a refund.

Solar credits on your account will be automatically refunded by cheque every 12 months, but you can request a credit refund at any time.

Refunds will normally take up to five business days to show on your account, depending on your bank.

Please note: You must be an account holder to request a refund.

If you have SmoothPay on your account, please do not complete this form as we will need to speak with you via phone. Please contact us on 13 10 46 for assistance.

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Account details

What type of account do you have?

Residential
Business

Ergon Energy Account number Please enter your 8 digit account number with no spaces

Refund details

Would you like the full credit amount on your account refunded?

What amount would you like refunded? Please enter your amount as 0.00

How would you like your credit to be refunded? Electronic Funds Transfer (EFT) is the quickest way to receive your refund.
Please note: Ergon can only process a refund to a bank account held by the Ergon account holder.

EFT
Cheque

Postal address

Suburb/town

State

Postcode

Account name

BSB number

Account number

Your details

Title

First name

Last name

Date of birth Select or enter your date of birth as dd/mm/yyyy

Business name

Position held within the business

ACN / ABN

ACN

ABN

Telephone Please enter as a 10 digit number with no spaces - eg 0738516000

Mobile Please enter as a 10 digit number with no spaces - eg 0400123456

Email address

Re-enter email address

Please send my electricity bill and other information by email

I have read and agree to the e-Bill Terms and Conditions *

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Request a refund

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