Request a refund

Please complete this form if your account is in credit and you would like to request a refund.

Solar credits on your account will be automatically refunded by cheque every 12 months, but you can request a credit refund at any time.

Refunds will normally take up to five business days to show on your account, depending on your bank.

Please note: You must be an account holder to request a refund.

If you have SmoothPay on your account, please do not complete this form as we will need to speak with you via phone. Please contact us on 13 10 46 for assistance (Monday to Friday 7am-5.45pm).

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Account details
What type of account do you have?
Please enter your 8 digit account number with no spaces
Refund details
Would you like the full credit amount on your account refunded?
Please enter your amount as 0.00
How would you like your credit to be refunded? Electronic Funds Transfer (EFT) is the quickest way to receive your refund.
Please note: Ergon can only process a refund to a bank account held by the Ergon account holder.
Your details
Select or enter your date of birth as dd/mm/yyyy
Please enter as a 10 digit number with no spaces - eg 0738516000
Please enter as a 10 digit number with no spaces - eg 0400123456
Please send my electricity bill and other information by email
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