Update account details

Update your details quickly and easily online.

If you’re the account holder or authorised agent, simply complete this form.

View our Privacy Policy

Required fields are marked with an asterisk (*).

Account details
What type of account do you have?
Enter either your account number or the address where the electricity is connected to
Please enter your 8 digit account number with no spaces
Please enter your 8 digit account number with no spaces
Details to be updated
Please tick all details you wish to update *
T&C

Please be advised that business account holders are not entitled to concessions or rebates.

Note: If you live in New South Wales please phone 13 10 46 to start, change or stop your concession/rebate details.

Please update your title or last name via this form. If you would like to change the name the account is in, please complete our moving form to open a new account.

Postal address
Concession/rebate details
You must be the account holder to claim a concession.
Living arrangements at the property
Concession card type If your card type is not listed below it is not eligible
Concession/rebate declaration
I declare
I declare
I declare
Concession/rebate details

Please be advised that business account holders are not entitled to concessions or rebates.

Access details
Can we gain access to the meters when you're not present?
E.g. Gate has an Ergon lock, pin # for lock
Dog details
Are there any dogs at the address? This information helps us take appropriate safety precautions when entering the address
Is it safe for us to access the meters?
Switch to paper bills
Marketing
Your details
Please enter as a 10 digit number with no spaces - eg 0738516000
Please enter as a 10 digit number with no spaces - eg 0400123456
Please send my electricity bill and other information by email

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