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    Manuals & fact sheets

    Read our range of reference documents and fact sheets for information about major business electricity connections.

    You can find more technical documents in our Document library.

    Manuals and policies

    Connection Policy 2020-2025

    26/06/2020 .pdf 685.0 KB

    Major Customer Connection Manual

    25/10/2022 .pdf 593.7 KB

    Enquiry & application forms

    Major Customer Connection Enquiry Form (MCF003)

    05/06/2024 .pdf 300.2 KB

    Major Customer Connection Application Form (MCF004)

    05/06/2024 .pdf 279.9 KB

    Standards

    STNW1174 Standard for Low Voltage EG Connections

    03/02/2023 .pdf 1.2 MB

    STNW1175 Standard for HV EG Connections

    18/11/2022 .pdf 1.1 MB

    STNW1179 Standard for Plant Energisation

    05/05/2022 .pdf 1.4 MB

    STNW3510 Dynamic Standard for Small IES Connections

    03/02/2023 .pdf 836.1 KB

    STNW3511 Dynamic Standard for Low Voltage EG Connections

    03/02/2023 .pdf 1.1 MB

    STNW3522 Standard for Major Customer Connections

    25/10/2022 .pdf 1.8 MB

    Large generation references

    Approved Grid Protection Relays

    27/05/2024 .pdf 187.7 KB

    Connecting to the Ergon Energy Network Fees and Charges 2023-24

    29/08/2023 .pdf 158.4 KB

    Customer Application Checklist and GPS Issues Register - EGs over 5MW

    12/10/2023 .xlsx 95.0 KB

    Customer R1 Checklist and Issues Register EGs over 5MW

    12/10/2023 .xlsx 91.0 KB

    Design Compliance Report Bumpless Class A1 (sample letter)

    18/01/2024 .pdf 151.8 KB

    Design Compliance Report Solar Class A1 (sample latter)

    18/01/2024 .pdf 142.8 KB

    Design Compliance Report Standby or Continuous Parallel Class A1 (sample letter)

    18/01/2024 .pdf 165.3 KB

    Embedded Generation Information Pack

    09/04/2024 .pdf 2.7 MB

    Electro Magnetic Transient (EMT) Modelling

    24/07/2024 .pdf 116.7 KB

    Fact Sheet HV Metering Unit Specification 11kV, 22kV & 33kV

    08/09/2023 .pdf 551.9 KB

    Modelling Information for Non Registered Generators

    19/01/2022 .pdf 831.2 KB

    Modelling Information for Registered Generators

    02/08/2022 .pdf 821.7 KB

    Register of Completed Embedded Generation Projects

    27/07/2023 .pdf 1.8 MB

    RPEQ Compliance Reporting Form - EG via Bumpless Transfer Class A1

    23/11/2023 .pdf 231.9 KB

    RPEQ Compliance Reporting Form - EG via IES Class A1

    23/11/2023 .pdf 1005.6 KB

    RPEQ Compliance Reporting Form - EG via RM Class A1

    23/11/2023 .pdf 1014.1 KB

    Power Quality Guideline for Compliance Reports

    08/09/2023 .pdf 401.4 KB

    Under 5MVA Application Checklist A1

    12/10/2023 .xlsx 91.9 KB

    Under 5MVA Application Checklist A2

    12/10/2023 .xlsx 133.2 KB

    Under 5MVA Application Checklist B

    12/10/2023 .xlsx 60.7 KB

    Fact sheets and other information

    Application Checklist for Load Connections

    31/01/2024 .xlsx 107.5 KB

    FAQs for STNW3522 Standard

    01/11/2022 .pdf 377.0 KB

    FAQs for AS/NZS 4777.2:2020 Connections

    11/02/2022 .pdf 743.9 KB

    Information about dedicated connection assets to be transferred to Ergon

    08/09/2023 .pdf 255.9 KB

    Management of Disputes

    01/12/2022 .pdf 347.2 KB

    Metering Installation Design

    17/05/2024 .pdf 460.1 KB

    Operating Protocol

    06/12/2022 .pdf 716.3 KB

    Security Requirements for Major Customer Connections

    14/10/2022 .pdf 279.1 KB

    Tenure Requirements

    20/10/2022 .pdf 493.7 KB

    Get in touch

    Do you have a specific question about large business connections? If so, please contact our Major customer team.