About outage finder
Outage Finder is an interactive online tool that can help you in find information about your power supply. Find out if the power is scheduled to be turned off in your area for maintenance, or check restoration times if you've lost power unexpectedly.
We do our best to make sure that all planned an unplanned power outages across our electricity network are added to the map. The Outage Finder information is refreshed every 15 minutes with the latest power restoration information we have available. However there may be occasions, such as during a storm or cyclone, when this is not possible.
If you cannot find what you are looking for on the map, please call our Fault line on 13 22 96 and one of our representatives will assist you 24 hours a day, 7 days a week. During busy periods telephone lines may be congested so please be patient.
How to use the Outage Finder
Find an outage
Search for a specific location by using the search bar at the top of the screen, or move around our network area map by clicking, dragging, or touching the screen on mobile devices.
By using the arrows on the left of the screen, the scroll button on your mouse, or pinching the screen on mobile devices, you can zoom in and out on the map.
Alternatively you can drill down into an area that shows a multiple outage icon. You can click or tap on the icon. You may need to repeat this to find the outage affecting your area.
The Outage Finder allows you to locate current planned and unplanned outages, or to search for outages in the past 24 hours, or for planned outages in the next 72 hours. Just use the option buttons above the search bar.
Multiple outage icon
To help you quickly and easily find an outage on the map, we group multiple outages in an area and display a multiple outage icon in that location. Different colour icons (as shown below) represent the amount of outages, with the number displayed in the centre of the icon.
1-10 11-100 101-1,000 1,001-10,000 >10,000
Planned and Unplanned pins on the map
Locations where we are working to restore power outages are displayed as pins on the map. You can click or tap on the pin to see more detailed information - such as locations affected, reason and estimated fix time. Different types of work are shown by different pins, as described below.
There is also a text version of the Outage Finder if you prefer to view a list instead of a map. It also has a couple more search options to help you find outages, such as by council area or electricity feeder.
You can access the text version via the links menu icon on the map version. You can also switch back to the map version from the text version.
Reporting a problem
If you have a problem with your power supply that doesn’t appear on the map, or if you see or hear something that could help identify the problem, call us on 13 22 96. Precise details will assist our emergency crews to restore power.
Any electrical faults, including brown outs, might be caused by fallen powerlines. Always assume fallen powerlines are live. Stay well clear and warn others.