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Network tariffs

The money that we are allowed to collect through 2015-20 for our network services was approved by the Australian Energy Regulator (AER) in its Distribution Determination in October 2015.

This revenue allowance is used to determine our network tariffs each year, which are approved by the AER. The AER also approves prices for our Alternative Control Services (ACS) which are charged separately and do not form part of the network tariffs.

User guides

We charge your electricity retailer the network tariffs for the supply of electricity to your premises. Your market contract may be based on fully inclusive prices or your retailer may pass through our network tariffs as a separate charge on your electricity bill. Check with your retailer on how they have calculated your electricity costs and how charges will appear on your power bill.

These documents provide an introduction to our current network tariffs for each customer group.

Approved pricing documents

Tariff structure statement

Our Tariff Structure Statement (TSS) was approved by the AER in February 2017. Our Pricing Proposals for 2017-18, 2018-19 and 2019-20 will be consistent with the details outlined in this document. Any changes to the actual rates are explained in the relevant Pricing Proposal.

2019-20 Pricing proposal

Our 2019-20 Annual Pricing Proposal and the rates in the 2019-20 Network Tariff Tables were approved by the AER on 15 May 2019.

The proposed 2019-20 Annual Pricing Proposal sets out the tariff classes, tariffs and charging parameters in line with our approved 2017-20 Tariff Structure Statement. Clause 6.18.2(a) of the National Electricity Rules requires us to submit an annual pricing proposal to the AER.

The documents provided to the AER as part of the 2019-20 Annual Pricing Proposal process are available below as well as on the AER’s website:

A number of ACS are subject to the maximum price cap set by the Queensland Government through Schedule 8 of the Queensland Electricity Regulation 2006. These maximum prices take precedence over the prices approved by the AER.

This means the prices for certain services charged to customers will actually be lower than the prices contained in the 2019-20 Network Tariff Tables on the AER's website. We have now updated our charges to reflect the final Schedule 8 maximum price caps in the 2019-20 Updated Network Tariff Tables above.

Supporting pricing documents

We publish and maintain a range of supporting pricing documents to assist interested parties understand the application of network tariffs and ACS. The following documents have been published for the 2019-20 year.

Network tariff guide

The 2019-20 Network Tariff Guide (PDF 1.6 mb) is an operational document for customers, electricity retailers and consultants, setting out the Network Tariff Codes, application rules and rates for each network tariff. A statement outlining the tariff classes and network tariffs applicable to each class in included in the Network Tariff Guide.

The Network Tariff Guide is effective from 1 July 2019 to 30 June 2020.

Information on Network Tariff Codes and rates for site-specific tariffs are available by emailing netprice@ergon.com.au. Information can be provided in the following circumstances:

  • The requestor is the customer, or an authorised person who is able to sign on behalf of the customer (e.g. Company Manager)
  • The requestor is the current Financially Responsible Market Participant and the request relates to a period of time for which they are responsible for the site
  • The customer's written consent has been provided using our Authority to Release Information to Third Parties Form  (PDF 60.3 kb).

The previous 2018-19 version is available via the following links:

Information guide for Standard Control Services (SCS) pricing

The 2019-20 Information Guide for Standard Control Services Pricing (PDF 1.0 mb) explains how network tariffs are calculated for all customers on our network.

Price list for Alternative Control Services (ACS)

The 2019-20 Price List for Alternative Control Services (PDF 606.1 kb) and 2019-20 Network Tariff Tables (XLSX 644.2 kb) sets out the prices and product codes that apply in our electricity distribution area for ACS. A statement outlining the ACS tariff classes and tariffs applicable to each class in included in the price list.

The Price List for ACS is effective from 1 July 2019 to 30 June 2020.

The previous 2018-19 version is available via the following links:

Connection policy

Our Connection Policy (PDF 580.0 kb) provides details of how we determine the capital contribution to be paid when a customer applies for a connection to our network. The Connection Policy has been approved by the AER.

Application for review

An application for review may be completed by retailers and customers via a PDF or Word (DOCX) form:

You can request a change to:

Completed forms should be emailed to MIMS_QESI@ergon.com.au.

Further information

If you want to know more about how network pricing affects you or have other questions call us on 13 74 66 (Mon to Fri, 7am - 5.30pm) or email networkenquiries@ergon.com.au.