Frequently asked questions

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      • I've lost power. How do I find out what's going on?
      • How do I apply for a new connection to the electricity grid?
      • I have no power and can't find any outages relating to my premises. What can I do?
      • How do I read my meters?

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      • I own a dog, can I register for meter reading alerts?
      • How can I ensure safe access to my premises for your field staff?
      • What can I do to help with access to my meters, especially if I have a dog?
      • How do I submit an Electrical Work Request (EWR)?

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