Network pricing

Information about network electricity prices and our distribution pricing principles and methodologies.

Network tariffs

Information about our network tariff rates, and how we develop network prices under the Australian Energy Regulator.

Lifestyle network tariff

A new innovative tariff designed to enable retailers to offer customers more choice and control over their electricity costs.

Price List for Alternative Control Services

Prices and product codes that apply in Ergon Energy's supply area for Alternative Control Services.

Cost Allocation Method

Information about Ergon Energy's cost allocation method.

Distribution loss factor calculation methodology

Information about Ergon Energy's methodology for calculating distribution loss factors.

Retail

Residential general enquiries

13 10 46

Mon to Fri, 7:15am - 5:45pm

Business general enquiries

1300 135 210

Mon to Fri, 7:15am - 5:45pm

Interpreter Service

1300 607 555

Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten
Interpreter Service

Network

Network general enquiries

13 74 66

Mon to Fri, 7am - 5:30pm

Faults only

13 22 96

24 hours, 7 days a week

Life threatening emergencies (including shocks & tingles)

000 or 13 16 70

(Triple zero) 24 hours, 7 days a week