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PeakSmart air conditioning

PeakSmart is a new solution to help manage peak demand on the electricity network. You can get cashback when you install a PeakSmart air conditioner OR convert your existing air conditioner to PeakSmart.

The PeakSmart Cashback offer is currently available in the Townsville North West, Mackay Northern Beaches and Cannonvale areas. Terms and conditions are available on the Apply now page for each of the above Incentive programs. Please note you cannot apply for the PeakSmart cashback incentive if your air conditioner is connected to Tariff 33.

PeakSmart cashback in more areas from 1 December 20171

The PeakSmart program is expanding! You can submit your application online from 1 December 2017 for cashback incentives available across our network1.

The cashback offers will also change and there will be a cashback offer for every PeakSmart air conditioner regardless of size: $100 cashback for less than 4kW cooling capacity, $200 cashback for >4kw and less than 10kW cooling capacity, $400 cashback for >10kW cooling capacity.

If you install a PeakSmart air conditioner in an area other than Townsville North West, Mackay Northern Beaches and Cannonvale between now and 1 December 2017, you can still claim the cashback offer. Just arrange for the PeakSmart signal receiver to be retrofitted to your air conditioner by your installer after 1 December 2017.

Retailers and installers of PeakSmart air conditioning who would like to be involved in the program should call 1300 550 766 (9am - 5pm, Mon to Fri) or email us for more information.

There are two ways to get cashback:

  1. Install a new PeakSmart air conditioner If you’re thinking of purchasing a new air conditioner, it makes sense to buy one that’s PeakSmart capable so you can get cashback. PeakSmart air conditioners work just like ordinary air conditioners and most leading brands offer a range of PeakSmart models. Your installer needs to make your air conditioner PeakSmart Active when they install it, OR
  2. Convert your existing air conditioner to PeakSmart PeakSmart air conditioners have been around since 2011. So if you installed a new air conditioner in the last five years, it may be a PeakSmart model. If it is contact your local installer so they can come to your home or business to convert it to PeakSmart Active. Some installers may do this for free, provided there aren’t any complications, and be reimbursed through the Incentives program.

Claiming your cashback

Make sure your installer gives you an invoice showing the make and model number of the air conditioner installed and a completed PeakSmart job sheet which you’ll need to include with your cashback application. If you’re converting your existing air conditioner to PeakSmart Active the installer can apply for the cashback incentive on your behalf.

Further information

For more information talk to your air conditioner retailer or installer, call us on 1300 977 421 between 9am to 5:00pm, Monday to Friday, or email us at demandmanagement@ergon.com.au.

How is PeakSmart set up?

A PeakSmart Ready air conditioner has been manufactured to allow a small signal receiver to be fitted. The receiver is installed in your PeakSmart Ready air conditioner when you are having your new air conditioner installed, or can be retrofitted to your existing PeakSmart Ready air conditioner. The receiver must be fitted by a licensed installer. Once the receiver is installed, your air conditioner is PeakSmart Active.

How do I get a PeakSmart signal receiver for my air conditioner?

Your signal receiver will be provided by your air-conditioning installer, when you have a PeakSmart air-conditioner installed, or for an existing PeakSmart air conditioner. Talk to your installer before they visit you to ensure that they bring along a PeakSmart signal receiver. You should not be charged for the supply of the receiver, as Ergon Energy provides those free of charge to local installers and a/c retailers.

Do I have to pay to have the signal receiver installed?

Installing a signal receiver in a PeakSmart air conditioner should only take 5-10 minutes and most installers will do this for free or for a small additional fee. We recommend you discuss this with your installer before proceeding with the installation.

How does PeakSmart compare to connecting your air conditioner to Tariff 33?

PeakSmart mode and economy Tariff 33 are only activated on a few days of the year, for short periods of time, when the electricity network reaches peak demand in extreme weather conditions. With economy Tariff 33 the power to your air conditioner will be turned off and your air conditioner will not work when there is an extreme weather event. The advantage of PeakSmart is that your air conditioner will keep running in economy mode during the same extreme weather event, and you shouldn’t notice any difference to your comfort levels. Also, PeakSmart is quite simple to set up and unlike Tariff 33 does not require any electrical rewiring back to the switchboard and a receiver is simply installed in your PeakSmart air conditioner. Please note you cannot connect your air conditioner to PeakSmart if it is already connected to Tariff 33.

How does PeakSmart work?

Once your PeakSmart air conditioner has been made PeakSmart Active by your installer, we can send a signal to it through the electricity network to temporarily reduce its consumption. This is similar to putting your air conditioner into economy mode and is only ever done when the electricity network reaches peak demand.

How often is PeakSmart activated and will it impact on my comfort levels?

PeakSmart mode is only activated on a few days of the year, for short periods of time, when the electricity network reaches peak demand in extreme weather conditions. As your air conditioner keeps running, you won't notice any difference to your comfort levels. Some air conditioner model displays indicate when they are operating in PeakSmart mode.

Which air conditioners offer PeakSmart?

The majority of the leading air conditioner brands offer a range of PeakSmart air conditioners and have done so for the past few years. They are priced similar to traditional air conditioners.

PeakSmart air-conditioning adheres to industry standards. The technology is designed to be set and forget, similar to your air-conditioner being in economy mode. You won't have to do anything and you won't notice a difference to your comfort.

Check out our list of eligible PeakSmart Ready air conditioners that are available in the market place today. Or look for the Star Rating sticker on the air conditioner – eligible PeakSmart Ready models must have a tick in each box at the bottom of the label.

Will PeakSmart affect my warranty?

Fitting a signal receiver to your PeakSmart Ready air conditioner will not affect its existing manufacturer warranty, as these air conditioners have been designed to incorporate this technology

Am I eligible for a cashback incentive?

To be eligible for a cashback incentive for PeakSmart air conditioning you must be located in an area where we are offering cashback incentives. If you are check the list of cashback incentives offered in your area to see if PeakSmart air conditioning is one of them. The type of cashback incentives offered varies for each incentive program depending on the time of day of the peak demand and the type and number of customers in the eligible area.

From 1 December 2017 cashback incentives will be available across our network (including customers in Mount Isa but excluding other customers on isolated networks).

How will I receive my reward?

You will receive an email from Ergon telling you of the status of your application. Your reward will be sent to you, as a cheque, within 20 business days of a successful application.

How many PeakSmart air-conditioners can I receive a reward for?

This depends upon the individual incentive program. Refer to the incentive program for which you would like to apply for more details.

Does my PeakSmart air-conditioner need to be on a particular setting for the signal receiver to work?

No. The signal receiver can be activated on any setting and temperature.

Will I be notified before Ergon activates the signal receiver?

No. PeakSmart air conditioning is designed to be set and forget.

Can I turn off the Demand Response mode on my air conditioner?

When your air-conditioner unit goes into a Demand Response mode you are unable to reverse the function by changing temperature settings or other actions.

I want to withdraw from the PeakSmart program, what do I need to do?

If you decide to leave the PeakSmart program you will need to cover the cost of your own electrician to remove the signal receiver. Please contact us at demandmanagement@ergon.com.au or on 1300 977 421 to advise of your desire to exit the program.

What do I do if the signal receiver is damaged or faulty?

Please call us on 1300 977 421 to discuss your signal receiver query.

I am experiencing difficulties with submitting my reward application, who do I contact?

If you are experiencing difficulties with submitting your online reward application, please call 1300 977 421 for assistance.


  1. Including customers in Mount Isa but excluding other customers on isolated networks and some end of grid areas where PeakSmart air conditioning is not compatible.
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