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PeakSmart for retailers & installers

PeakSmart helps us manage peak demand on the electricity network. We’re offering PeakSmart cashbacks to customers connected to our network and we’ll pay you to install PeakSmart air conditioners or to convert existing PeakSmart air conditioners to PeakSmart Active.

Retailer / installer registration

Air conditioning retailers and installers must register to participate in the PeakSmart program. Registration allows you to apply for a cashback after you install a PeakSmart signal receiver to an eligible air conditioner (see below for more information on retailer / installer cashbacks).

Register now via the form below. Make sure you have your ABN and bank account details handy. EFT cashback payments will be made into the bank account details you provide. You'll also be required to approve the PeakSmart Installer Submission Form Terms & Conditions.

Installer Registration

PeakSmart Industry Incentive

To recognise your support of the PeakSmart program, we're offering an incentive for the following PeakSmart air conditioners sold/installed.

Cooling capacityPeakSmart industry incentive
4kW or less than 10kW$50
10kW or more$50
Log in to claim your installer reward

To be eligible to receive a reward for each DCR Signal Receiver installed you need to complete an Industry Submission Form located at the bottom of Customer Self Serve.

Customer cashbacks

Customers connected to our network who install a new PeakSmart air conditioner, or convert an existing air conditioner to PeakSmart, can apply for cashback of up to $400! Residential customers can claim the cashback for up to 5 air conditioners and there is no limit for business customers1. Please note cashback is not available on air conditioners connected to an economy tariff (for example Tariff 33 Economy).

The cashback is based on the cooling capacity (measured in kW) of the air conditioner:

  • $200 cashback – 4kw to less than 10kW cooling capacity
  • $400 cashback – 10kW or more cooling capacity

Eligible PeakSmart areas

Most residential and business customers are eligible for a PeakSmart cashback. There are some areas where customers are not able to claim a cashback because we aren’t able to send signals to PeakSmart air conditioners (for example some rural, isolated community networks and end of grid areas).

To confirm eligibility for a customer go to the Eligible PeakSmart areas map and check that the premises is located in a shaded area.

Claiming your incentive

  1. After completing the installation complete a PeakSmart installation form and give it to the customer.
  2. The customer then submits their application online.
  3. At the end of each month, we’ll email you with a summary of your cashback payments that have been approved. To enable payment to be made, we’ll then need you to issue an invoice to us for the approved amount.
  4. We’ll then pay you via EFT (cashback incentives are paid monthly).

Ordering PeakSmart signal receivers

A signal receiver must be fitted to an air conditioner to make it PeakSmart Active. It's fitted either at the same time the air conditioner is installed or later as a retrofit, and only takes around 5 to 10 minutes to fit. Here's a full list of PeakSmart models.

The signal receiver can also be retrofitted to a previously installed PeakSmart capable air conditioner. The signal receiver can respond to Audio Frequency Load Control (AFLC) signals sent through the electricity network (similar to economy tariff control of hot water systems and pool pumps etc). The signal temporarily reduces the compressor’s electricity consumption.

Different PeakSmart signal receivers are used across our network. So installers need to make sure they fit the correct signal receiver for their customers location. If the wrong signal receiver is installed we won’t be able to control the air conditioner during a PeakSmart event and the customers cashback application may be rejected.

To find out which signal receiver to use for your customers go to the Eligible PeakSmart areas map.

Signal receiver request form

Installation instructions

Installing the signal receiver is generally consistent across all PeakSmart models. The User Instructions DCSR Installer Manual can assist with majority of PeakSmart installations. For brand-specific information, contact the manufacturer hotline or download the relevant installation guide below.

Installation instructionsPhone number
Actron Air (PDF 63.0 kb)1800 119 229
Daikin (PDF 465.9 kb)1300 362 438
Fujitsu (PDF 942.8 kb)1300 882 201
Fujitsu (R32 refigerant models) (PDF 2.9 mb)1300 882 201
Haier (PDF 847.9 kb)
Hitachi (PDF 504.7 kb)1800 211 800
Kelvinator (PDF 117.7 kb)1300 363 640
LG (PDF 113.7 kb)1300 542 273
Samsung Electronics1300 887 660
Midea (PDF 597.7 kb)1300 726 002
Mitsubishi Electric (PDF 572.3 kb)1300 651 808
Mitsubishi Heavy Industries (PDF 3.7 mb)1300 138 007
Panasonic (PDF 208.1 kb)1300 304 545
Westinghouse (PDF 3.4 mb)1300 363 640

Order tear-off pads & posters

To assist us with educating customers about PeakSmart air-conditioning and how it helps reduce peak demand, we have a range of promotional materials available for you to display in your store. Call 1300 550 766 to request your hard copy stock or PDFs.

More information

Find out more about how PeakSmart air conditioning works by reading our:


  1. In some cases we may apply a limit on the number of claims that can be made.