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    • Customer Self Service
    • Electrical Partners Portal
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    • Outages
      • Outage Finder
        • Outage Finder map
        • Outage Finder text view
      • Be prepared for outages
        • When power goes out
        • Life support customers
        • How we restore your power
        • Solar power & battery storage safety
        • Electrical generator safety
      • Storms & disasters
        • Keeping safe in severe weather
        • Storms & disaster preparation checklist
        • Getting reconnected after severe weather
        • Financial support & useful emergency links
        • How we prepare for severe weather season
      • Lightning tracker
      • Hot water issues (Cold water)
      • Claims
        • Loss or damage claims
        • Electrical contractor fee claims
        • Insurance letter request
      I want to
      • Report a faulty street light
      • Find out how to prepare for outages
      • Find out what to do when power goes out
      • Report I have cold water
    • Safety
      • Working near powerlines
        • Before you dig
        • Exclusion zones & safety laws
        • Safety advice
        • Vehicles with high loads
        • Powerline markers
        • Look up and Live map
      • Safety at home or work
        • Safe entry to your property
        • Shocks & tingles
        • Safety switches & electrical equipment
        • Solar power & battery storage safety
        • Building safely near powerlines
        • Property poles & privately owned powerlines
        • Electrical generator safety
        • Christmas & party lighting
        • Trees & powerlines
      • Incidents & emergencies
        • Power outage safety
        • Report fallen powerlines
        • Keeping safe in severe weather
        • Vehicle accidents & powerlines
        • Surges & spikes
      • Your industry
        • Agriculture
        • Aviation
        • Building & construction
        • Plumbing
        • Trucking
        • Structures & billboards
      • Kids safety
        • School education program
        • Heroes at home
      I want to
      • View the Look up and Live map
      • Request a Safety Advice
      • Register for meter reader alerts for dog owners
      • Report a faulty street light
      • Order factsheets and industry packs
    • Manage Your Energy
      • Cashback rewards program
        • PeakSmart air conditioning
        • Request for proposals & EOI
      • Smarter energy
        • Solar PV
        • Electric vehicles (EV)
        • Our network batteries
        • Home batteries
        • Home Energy Management Systems (HEMS)
      • Save money & electricity
        • Home energy resources
        • Business energy resources
        • Agriculture industry
        • Tariffs
        • Power of Choice for customers
      • Managing electricity demand
        • Industry engagement
        • Demand Management Plan
        • Demand Management Innovation Allowance Mechanism
        • Peak demand
        • Managing your power bill
      • Energy concessions
      I want to
      • Claim a PeakSmart cashback reward
      • Find out the benefits of EV
      • Stay up-to-date on network planning & expansion projects
      • Save on my home power bill
      • Make my home a smart energy home
    • Our Services
      • Self Service
        • How to register to Self Service
        • Manage notifications
      • Metering
        • Smart meters are a smart move
        • How to read your meter
        • Meter read alerts for dog owners
        • Submit a self-meter read
        • Meter locks
        • Safe entry to your property
        • Metering charges
        • Accessing your metering data
        • Power of Choice for customers
      • Network pricing & tariffs
      • Connections
        • Residential & commercial connections
        • Subdivision connections
        • Major business connections
        • Unmetered supply & public lighting
        • Property poles & privately owned powerlines
        • Choosing your electricity retailer
        • Property records search
        • Development application referrals
      • Projects & maintenance
        • Major projects
        • RIT-D projects
        • Tree trimming
        • Helicopter patrols
      • Cyber security & scams
      I want to
      • Access our portals
      • Submit a self-meter read
      • Get my solar PV connected
      • Get power connected to my house
      • Register for SMS or email alerts for my property
      • Connect a subdivision
    • Contractors
      • Document library
        • Standard Work Procedures & technical documents
      • Electrical partners alert
      • Electrical contractors
        • Queensland Electricity Connection Manual (QECM)
        • QECM query call back request
        • Energy Academy
        • Authorised person
        • Price list for Alternative Control Services
        • Making a claim for electrical contractor fees
        • EV charging & connections
      • Solar installers
        • Small IES connections
        • DER Register
        • Connection essentials
        • Assessment criteria
        • Applications that fail assessment
        • Solar feed-in tariff changes
      • Electrical partners portal
        • Register for the Electrical Partners Portal
        • Portal user guides & tips
      • Contractor connections
        • Subdivision connections
        • Unmetered supply & public lighting
      • Working with us
        • Accredited service provider information
        • Contestable work guidelines & manuals
        • Tenders
      • Facilities access & shared assets
        • Underground facilities
        • Overhead fibre on poles
        • Wireless antennas
        • Public EV chargers
        • CCTV, Smart Sensors & other devices
        • Banners, signs & artwork
        • Accredited Service Provider Ratings
        • Resources & documents
      • Contractor training
      • Power of Choice for contractors
      • Customer requested switching form
      I want to
      • Login to the Electrical Partners Portal
      • Read the QECM and the QEMM
      • Ask a QECM question
      • Connect a subdivision
      • Find out more on UMS and public lighting
      • View metering charges
      • Register for electrical partners alerts
      • Organise customer requested switching (Isolation upstream)
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    2026 apprenticeships

    Love working with your hands? An apprenticeship in the energy industry might be for you! Applications open 13 June 2025.

    Learn more
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    We bring the energy of Queensland

    We’re shaping the electricity network of the future so you can use energy your way.

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    Claim a reward

    Earn great rewards for households and business from our Cashback Rewards Program.
    Find out more

    Submit a self-meter read

    If we visited your property and left a card as access to your meter was restricted or unavailable, submit a self-meter read.
    Register & submit reading

    Smarter energy

    We’re here to help you use energy your way. Visit our Smarter Energy resource section for more.
    Learn more
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    Electricity network demand

    What's happening on the network right now? Our live energy monitor shows the real-time total electricity usage on our network. It's a great way to learn more about when peak demand occurs.

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    Emergency (24/7)

    000 or 13 16 70
    To report life threatening emergencies like fallen powerlines or shocks & tingles.

    Power Outages (24/7)

    13 22 96
    If you have lost power or are experiencing electricity supply problems.

    General Enquiries

    13 74 66
    For general enquiries, call from 7:00am to 5:00pm Monday - Friday, or call after hours for planned interruption enquiries.
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