Help & support

Our commitment

Outlines our commitment to our customers, including customer charters and guaranteed service levels.
Details
Social guidelines

Ergon Energy participates in social media to enhance communications with our customers. Find out where you can connect with us.
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Retail

Residential general enquiries: 13 10 46
Mon to Fri, 7am - 6:30pm
Business general enquiries: 1300 135 210
Mon to Fri, 7am - 6:30pm
Interpreter Service: 13 14 50
Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten

Network

Network general enquiries: 13 74 66
Mon to Fri, 7am - 5:30pm
Faults only: 13 22 96
24 hours, 7 days a week
Life threatening emergencies: 000 or 13 16 70
(Triple zero) 24 hours, 7 days a week