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Submit a self-meter read

If we left a card at your premises to advise we couldn't gain safe and clear access to your electricity meter, you can submit a self-meter read via our Network Online Services. Or if you prefer, you can call us on 13 74 66 to provide a self-meter read.

If we can't gain access to read your meter, we'll automatically generate an estimated read for your electricity retailer. From 1 February 2019 you can ask your electricity retailer to adjust your bill to be based off your self-meter read.

Safe and clear access means that at your premises you ensure:

  • dogs are suitably restrained or away from the meter
  • if you use a lock, that it is authorised by us to secure your gate or other property access point
  • that the meter is clear of vegetation, insects, vehicles and other equipment
  • that your meter box is moved if it becomes inaccessible because of new fences or building changes.

How to check your scheduled meter read date

Meter reads are conducted on a regular basis. A next scheduled read date is forecasted and usually shown on your electricity bill. We may visit two business days either side of your next scheduled read date. If your meter read is due in the next 3 business days, you can double check the actual date on our meter reading webpage by entering your National Metering Identifier (NMI).

There's a guide on our website for how to read your meter.

Who is an authorised self-meter read customer?

We authorise certain customers to read their own electricity meters, for example where access to their meter is permanently restricted or unavailable. If you've been authorised by us, please use this authorised self-meter readers form to submit your readings.