Submit a self-meter read
If we left a card at your premises to advise we couldn't gain safe and clear access to your electricity meter, you can submit a self-meter read via Customer Self Service.
If we can't gain access to read your meter, we'll automatically generate an estimated read for your electricity retailer. From 1 February 2019 you can ask your electricity retailer to adjust your bill to be based off your self-meter read.
Safe and clear access means that at your premises you ensure:
- dogs are suitably restrained or away from the meter
- if you use a lock, that it's authorised by us to secure your gate or other property access point
- that the meter is clear of vegetation, insects, vehicles and other equipment
- that your meter box is moved if it becomes inaccessible because of new fences or building changes.
How to check your scheduled meter read date
Meter reads are conducted on a regular basis. A next scheduled read date is forecast and usually shown on your electricity bill. We may visit two business days either side of your next scheduled read date. If your meter read is due in the next 3 business days, you can double check the actual date on our meter reading webpage by entering your National Metering Identifier (NMI).
There's a guide on our website for how to read your meter.