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Removal of connection

Removing an electricity network connection (or abolishing supply) usually occurs when a building is planned for demolition, removal or relocation. We will remove the electricity service line and other electrical assets (meter, relays, etc) from the premises.

Once the connection has been removed, its National Metering Identifier (NMI) will be cancelled.

How do I request supply abolishment?

You need to contact your electricity retailer and advise you wish to abolish supply at your premises. Once we receive a valid service order request from your retailer, we will complete the work in the timeframes below.

If you don’t know the current electricity retailer for the premises, you can call us on 13 74 66 between 7am - 5:30pm, Monday to Friday.

How long will it take?

Once we have received a service order request from your electricity retailer, we will remove the connection within the below timeframes.

AreaRemoval timeframe
UrbanWe will remove the network connection within 20 business days.
Rural and isolatedThe date of connection removal will be agreed between your electricity retailer and us.

For more information on approximate timeframes, call us on 13 74 66 between 7am - 5:30pm, Monday to Friday.

Please note: We will leave a card at the property to let you know when the connection has been removed.

Important: Building demolition or removal cannot, under any circumstances, start until we have confirmed in writing that the work to remove the connection has been completed.

How much will it cost?

The fee for a supply abolishment service is a fixed charge as outlined below.

Please note: These are the fees we charge your electricity retailer for this service. Your electricity retailer can advise you on final costs.

ServiceHow you are billedCharge $ (GST inclusive) as current for 2018-19 year
Supply Abolishment – decommissioning of one National Metering Identifier (NMI).The charges will be included in the next bill you receive from your electricity retailer.$300.34*
(refer to services 10 and 11 in our Price List for Alternative Control Services).

* These charges are per metering installation and do not include decommissioning of metering equipment (to be provided by us or an alternative provider) or relevant call out fees.

Important information

You may be at risk of electrocution if building demolition or removal is started without our written confirmation that the network connection has been removed.

If you would like to check on the progress, contact your electricity retailer or you can call us on 13 74 66 between 7am - 5:30pm, Monday to Friday.

To reconnect your electricity network supply after abolishment, you will need to request a new connection.

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