Digital meters

From 1 December 2017, all new and replacement meters in Queensland must be digital.

Over time, we’ll swap out basic meters for digital meters when required – for example, if a meter is found to be faulty or has come to the end of its asset life. We’ll also use digital meters for any new meter installations.

This change is driven by Power of Choice regulatory reforms to help customers to access the benefits of digital meters.

We’re here to make the transition to digital as smooth as possible for you.

Digital meters for homes

Digital meters give you access to resources to help you manage your home energy use.

Digital meters for businesses

Unlock a range of options to make running your business a little easier, with a digital meter.

The digital difference

Find out what's different about having a digital meter.

FAQs

Got a question about digital meters? We've got the answer.

Get HomeSmart Savvy

Try our FREE online energy portal to see how you use electricity at home and track your usage against your budget.

My Account for business

Manage your business account online anywhere, anytime with My Account.

Power of Choice help for contractors

New roles and processes for delivering metering services will create some changes for electrical contractors.

Retail

Residential general enquiries

13 10 46

Mon to Fri, 7:15am - 5:45pm

Business general enquiries

1300 135 210

Mon to Fri, 7:15am - 5:45pm

Interpreter Service

1300 607 555

Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten
Interpreter Service

Network

Network general enquiries

13 74 66

Mon to Fri, 7am - 5:30pm

Faults only

13 22 96

24 hours, 7 days a week

Life threatening emergencies (including shocks & tingles)

000 or 13 16 70

(Triple zero) 24 hours, 7 days a week