Connections

Information about connection of electricity supply, upgrades and changes to connections, the process for connecting solar PV systems and metering.

New connections & alterations

Do you need to connect electricity to your premises, alter your connection, install a solar PV unit or watchman lights? Find out more.
Details
Removal of connection

We must approve the removal of electricity connection for a building planned for relocation, removal or demolition.
Details
Major business connections

Information about connection of electricity, upgrades and changes to connections for large commercial and industrial businesses.
Details
Metering

Find out more about your obligations for meter access, types of meters and how to read them, and contestable metering.
Details

Retail

Residential general enquiries: 13 10 46
Mon to Fri, 7am - 6:30pm
Business general enquiries: 1300 135 210
Mon to Fri, 8am - 5:30pm
Interpreter Service: 13 14 50
Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten

Network general enquiries: 13 74 66
Mon to Fri, 7am - 6:30pm
Faults only: 13 22 96
24 hours, 7 days a week
Life threatening emergencies: 000 or 13 16 70
(Triple zero) 24 hours, 7 days a week