Power interruptions

Find out if the power is scheduled to be turned off in your area for maintenance, or check restoration times if you've lost power unexpectedly.

Any electrical faults, including brown outs, might be caused by fallen powerlines. 'Take care, stay line aware' and always assume fallen powerlines are live. Stay well clear, warn others and call Triple Zero (000) or 13 16 70 if powerlines are down.

Outage Finder

Our interactive map that shows the latest information on unplanned power outages and planned improvements across our network.
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About outage finder

A simple guide to help you use our Outage Finder to find planned and unplanned power outages on our network.
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What to do in an outage

Find out what to do in a power outage and how this effects services on the NBN.
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Hot water issues (cold water)

What to do if you’ve lost hot water. There are a number of reasons why this may have happened.
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Retail

Residential general enquiries: 13 10 46
Mon to Fri, 7:15am - 5:45pm
Business general enquiries: 1300 135 210
Mon to Fri, 7:15am - 5:45pm
Interpreter Service: 1300 607 555
Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten

Network

Network general enquiries: 13 74 66
Mon to Fri, 7am - 5:30pm
Faults only: 13 22 96
24 hours, 7 days a week
Life threatening emergencies (including shocks & tingles): 000 or 13 16 70
(Triple zero) 24 hours, 7 days a week
Interpreter Service: 13 74 66
Servizi di interpretariato e traduzione
Dolmetscher- und Übersetzungsdienst
Mga serbisyo sa pagsasalin-wika
Tolk- en vertaal diensten

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Power interruptions

Outage Finder

About outage finder

What to do in an outage

Hot water issues (cold water)

Retail

Network