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Coronavirus Response

We're focused on keeping you connected and are here to support you in these uncertain times. Read about our response.

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Outages & disruptions

Find out if the power is scheduled to be turned off in your area for maintenance, or check restoration times if you've lost power unexpectedly.

In case of a life threatening emergency, call Triple Zero (000) or 13 16 70.

Any electrical faults, including brown outs, might be caused by fallen powerlines. Always assume fallen powerlines are live. Stay well clear and warn others.

Get an insight into your energy network

Read about how you can help us with safe and clear access to your premises for things like meter reading, connections, inspections and repairs.

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You can submit a self meter read via our portal if we couldn't access your meter and left you a card.

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Make a change to how you use power and you could be eligible for cashback incentives.

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Information on how to arrange network connection for subdivisions and land developments.

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