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    Large customer connections support

    We understand that large customer connections to our distribution network can be a complex process.

    We have dedicated support teams, who are here to guide and assist you throughout the connection process, from early inception right through to construction and energisation. Our dedicated teams will maintain contact with you regularly to ensure your needs are met.

    After we receive your enquiry about a large business connection, our friendly teams will guide you through the connection process, maintain regular contact with you and do their best to ensure your needs are met.

    Our team members maintain relationships with large business customers, oversee ongoing contractual arrangements and drive business process improvement.

    Get in touch

    Do you have a specific question about your large customer electricity connection?

    Load ≥ 1 MVA or high voltage (HV) DER connections

    For questions relating to load ≥ 1 MVA or HV Distributed Energy Resource (e.g. solar) connections, please contact our Large Customer connections support team at majorcustomers@energyq.com.au.

    Low voltage (LV) DER connections over 30kVA

    For questions relating to LV Distributed Energy Resource (e.g. solar) connections over 30kVA, please refer to our Larger systems over 30kVA web page, or contact our Solar and Renewables Team via email at ergongeneration@energyq.com.au.

    Alternatively, speak to our representative on 13 74 66.