Tropical Cyclone Narelle - 20 March

Our online Outage Finder lists current outages, which can be sorted by Council area.

200 crew members who call Far North Queensland home are ready to respond when it is safe to do so.

That means waiting for cyclonic conditions to pass before we have the all-clear to fly crews and all the equipment they need to isolated communities.

Until damage assessors have eyes on the network, we won’t know how long it will take to restore power. After a cyclone of this intensity, we may be looking at reconstruction rather than repairs.

This is why we have been urging remote customers and communities to be prepared for lengthy power outages.

We are staging out of the Mareeba depot, where crews are accustomed to supporting remote communities after emergency outages.

Our FNQ crews are leaders in disaster response, but this will be a more complicated restoration effort due to the likely extent of damage and access challenges at remote sites.

Cyclones blow debris into powerlines and falling trees can bring wires down. People need to stay well away from fallen powerlines and report them to emergency services on 000. The first priority for our crews will be to make sites safe for the community.

We appreciate every community’s preparedness, patience and support at a really difficult time for them.

We've set up a dedicated web page with important information for customers impacted by Cyclone Narelle.