Network feedback form

If you have a complaint, compliment or other feedback for us please fill out the form below. We're always pleased to receive customer feedback and if you require contact we'll be in touch within two business days.

You can use this form to provide feedback on:

• Planned and unplanned outages
• Outage finder
• Power restoration
• Claims for loss of power
• Connections to the network, including solar and batteries
• Our management of the network
• Meter reading
• Safety around our electricity network
• Damaged powerlines or poles
• Life Support program
• Careers at Ergon Network

If your feedback is about another matter, for example, power prices, your account or your electricity bill, please contact your electricity retailer. If you have a general customer service query please use our General Enquiries form.

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Required fields are marked with an asterisk (*).