Submit Complete Connection Applications for faster assessment

To help our Connections team assess and progress applications as efficiently as possible, we are asking Electrical Contractors to ensure all applications are submitted with the required information, supporting documentation and awareness of any applicable application fees.

Applications that are incomplete, contain inaccurate information, have outstanding fees, or require multiple requests for further information can experience delays in assessment and progression. Providing complete and accurate information at lodgement helps minimise follow-up requests and supports faster outcomes for your customers.

Before You Submit

Please ensure you:

• Fully complete the application form
• Clearly describe the electrical works being undertaken on site
• Upload all relevant plans, approvals and technical documentation
• Provide accurate maximum demand and load information
• Make your customer aware of any applicable application fees and the need for payment before the application can progress.

The information and documentation required will vary depending on the type, size and complexity of your project. It is the applicant's responsibility to ensure sufficient information is provided to enable assessment of the proposed works.

Where required information is not provided at lodgement, assessment may be delayed while additional information is requested and reviewed.

Application Fees

Please note that payment of the applicable application fee is required before a Negotiated Application can progress. While applications may undergo an initial review upon lodgement, they cannot progress to detailed assessment until the application fee has been paid and all required information has been provided.

As application fees are typically paid by the customer, Electrical Contractors are encouraged to discuss fee requirements early in the project lifecycle and ensure customers understand that payment is required before an application can progress beyond the initial review stage.

Coming Soon

We are currently developing a Small Customer Connections Application Checklist for Electrical Contractors. This checklist will provide clearer guidance on the information and supporting documentation required for different project types, helping contractors submit complete applications the first time and reducing the need for follow-up information requests.

Keep an eye on our website and future Electrical Partner Alerts for further details once the checklist becomes available.

Remember

The fastest way to receive an outcome is to submit a complete application with all required supporting documentation and ensure your customer is aware of any applicable application fees and the need for prompt payment.

Thank you for supporting a more efficient Connections experience for your customers and the electrical industry.