Learn more about network outages and check our Outage Finder for information about emergency or planned outages. To help keep you safe, there lots of handy information on our Be prepared for power outages web page. If you still have feedback, please submit the form below.”

If you've checked our Outage Finder and believe we are not currently aware of an outage at your premises or area, please call us on 13 22 96 to report it. We'll investigate and prioritise action for your current power outage

Please call us on 13 22 96 to report the flickering. We'll investigate and prioritise action for your current power issues.

Check our Planned Outages List for information about emergency or planned outages. If you still have feedback, please submit the form below.

Read about keeping safe during an outage on our Power outage safety and Be prepared for power outages web pages. If you still have feedback, please submit the form below.

Planned maintenance work on our network is important to provide you with a safe and reliable power supply. Outages are also required to meet regulatory obligations where electricity retailers rely on us for planned outages to enable metering works. The dates and times of planned outages are generally not negotiable and you should make alternative arrangements if you need power during a planned outage. If you’d like to provide feedback, please submit the form below.

If your meter read has been estimated, you can submit a self meter read and ask your electricity retailer to adjust your bill. Read more about Submitting a self meter read. If you have a complaint about your meter reading, please contact your electricity retailer directly (their contact details will be on your last power bill).

To keep our Meter Readers safe, if they can’t determine whether there is a dog on your premises and see that its restrained, they won’t be able to enter your property. If you’d like to provide feedback, please submit the form below.

If your electricity meter is difficult to access because you have locked gates, you can obtain approved meter locks so we can access your meter. If you have a dog, please register for meter read alerts so you’ll know when to ‘suitably restrain’ your dog. Safety of our field staff is of upmost importance and crews will assess whether access is safe when they arrive onsite - read more on our Safe entry web page. If you still have feedback, please submit the form below.

You can request up to two years of metering data for your premises. Read more and request data via our Metering data request web page.

If you believe our crew or contractors have damaged your personal property, please submit our Personal property damage form.

Please read about the types of claims that can be made on our Claims web page. If you’d like to make a compensation claim for damage/loss cause by a power outage, please complete our Claim for loss or damage form.

Display message: “Please submit the form below to provide feedback about a non-urgent safety concern with our network. You may wish to read our Incidents and emergencies web page for tips on keeping safe.

IMPORTANT: If powerlines are down, your safety is at risk. Always stay at least 10m away and call Triple zero 000 immediately.”