Please note: Only use this web form if you have been authorised by us to read your own electricity meter and you have 6 or more registers and/or complex metering.

Who is authorised?

We authorise specific customers to read their own electricity meters, for example where access to their meter is permanently restricted or unavailable. We will always contact customers in these situations to authorise them.

If you've been authorised to read your own meter and you have 6 or more registers, please use the form below to submit details of your meter readings.

Refer to How to read your meter for information on different types of meters and how to read them.

Do you have less than 6 registers and/or simple metering?

If you have less than 6 registers please provide your self-read details via our Customer Self Service portal which offers a number of services, including the option to submit your self-read online and subscribe to receive notifications when your meter read window is open.

1. Go to Customer Self Service and click Login
2. Click Register now to create your account if you are a new user of Self Service
3. Click on My Profile under your user icon (top right) and go to Add a NMI to set up your property/address.

For more information on how to register visit our Register for Self Service web page.

Once set up, you can access and submit your self-read online and subscribe to receive notifications. Click on Manage Notifications to subscribe to your preferred notification.

Questions?

If you have further questions, please call us on 13 74 66 Monday to Friday.