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Customers with homes or businesses that have been inundated must engage a licensed electrical contractor to inspect their wiring, switchboard or mains connection. Once these checks have been made and any repairs carried out, the licensed electrical contractor should promptly submit an Electrical Work Request (EWR form) to us to allow power to be reconnected to the premises.
If power supply is available but an EWR form has not been received by us, power will be unable to be connected to the premises. Customers will be notified of this via a ‘Form 3’, which is usually left in the meter box or letter box. The owner of the affected home (including landlords) must then contact a licensed electrical contractor to carry out repairs and once safe they will submit an EWR form to allow power to be connected.
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Guidelines for Excavation Near Underground Electrical Assets:
- Contact Before You Dig Australia to determine if any underground electrical assets are, or may be, located in the vicinity of where the excavation work is to be performed.
- Determine exact location and depth of each underground electrical asset in vicinity of excavation work by use of cable locator (via external provider); or pot holing cable using Hydro Vac excavation or hand digging methods.
- Avoid using mechanical excavation equipment until the exact location and depth of underground electrical assets are identified by non-mechanical methods to avoid contacting and damaging underground electrical assets.
- Have a documented safe system of work in place to determine the risk and likelihood of contact or damage to the underground electrical assets.
- Ensure that information obtained is considered in planning work and that this information is given to each person who is to do mechanical excavation work at or near the location of underground electrical asset.
Contact us on 13 74 66 if there is a risk of any underground electrical asset being disturbed, unsupported or damaged during excavation.
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Unfortunately, our field staff can only be sure that your dog is restrained by visibly sighting them. If you’ll be restraining your dog out of sight, let your electricity retailer know so they can update your account with the access information for your premises.
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We’ll do our best to work out if the dog is in your yard using visual clues such as water/food bowls, toys, bones or kennels. However, if we can't be certain, we won’t be able to enter.
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Where a person responsible for a worksite identifies that in performing their work, there is a reasonable likelihood that a person, plant or vehicle could encroach an exclusion zone around exposed live parts (refer Electrical Safety Code of Practice 2020 - Working near overhead and underground electric lines), the person must contact us to request Safety Advice. We will identify the electrical hazard and implement or instruct control measures required by responsible person to reduce the likelihood of harm to person, plant or vehicle.
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If they can’t enter your property, our crew will leave behind a notice card. This may ask you to call us on 13 74 66, or to get in touch with your electricity retailer.
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An electronic copy is available at the Worksafe Queensland website - Electrical Safety Code of Practice 2020 - Working near overhead and underground electric lines.
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Due to the Power of Choice industry reform on 1 December 2017, electricity distributors like us are no longer able to install new metering. This includes remotely read or “comms/smart/digital” meters. You'll need to discuss installation with your electricity retailer directly.
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Unfortunately not. This would be against our safe entry practices.