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We don't charge for the Safety Advice, however there may be charges if control measures such as tiger tails or isolation works are needed to meet the conditions of the Safety Advice (e.g. temporary disconnection of low voltage service or provision of safety observer).
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A copy of the completed Safety Advice cannot be faxed, emailed or posted for you to sign and return.
The Responsible Person must be clearly instructed and confirm understanding as to the electrical hazards, exclusion zones that apply, and control measures required to be implemented. A written Safety Advice should be issued at site to, and signed by, the Responsible Person named on the completed Safety Advice Form.
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No. Mandatory exclusion zones and clearances must be maintained before can you proceed with work at a site prior to Safety Advice being issued. Refer to the Electrical Safety Code of Practice 2010 - Working Near Overhead and Underground Electric Lines.
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No. There is a risk the fire could cause damage to the conductors, cross arms and or pole posing an electrical risk to persons in the vicinity.
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Yes, only if mandatory exclusion zones are maintained and controls are put in place when working in the Safety Observer Zone. Refer to the Electrical Safety Code of Practice 2020 - Working Near Overhead and Underground Electric Lines.
If you can't maintain mandatory exclusion zones and clearances at site, work must not proceed until an inspection is conducted by our representative(s) and Safety Advice is issued.
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Under our safe entry practices, your meter reader can enter your property and drive up to your house. However, if they arrive at your house and can see an unrestrained dog, they won't be able to leave their vehicle to complete their reading. They'll do their best to leave a “no access” card on site, which will give you instructions on what to do next.
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Please notify us immediately of any damage to power poles, overhead wires or underground cables via our online Report a Problem form.
In case of a life threatening emergency, call (000) triple zero or 13 16 70. Always assume fallen powerlines are live. Stay well clear, warn others and report it immediately.
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No. We always give a window of time of two business days before and after the scheduled read date on your power bill. This gives us room to reprioritise in case of emergency works or unforeseen events, like bad weather.
If we are unable to read your meter, we’ll leave a notice card with instructions on what to do next. You’ll be able to submit a self meter read via our Customer Self Service or by calling us on 13 74 66.
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Emergency work carries a higher priority than customer requested jobs and meter reads. If we’re on site to do emergency work, we’ll conduct a more detailed risk assessment and do our best to enter your premises safely.
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Risk of injury or death and/or fines from the Electrical Safety Office or Workplace Health and Safety Office.