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No, there is no need to call us. Just submit our online Safety Advice Request Form.
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No, an NMI is not compulsory to submit a self meter read. However, you must be able to pass privacy checks for your premises.
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No. The customer is responsible for the private line and should seek advice from their own electrical contractor and comply with the requirements of Electrical Safety Code of Practice 2020 - Working near overhead and underground electric lines.
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There are a number of Registered Training Organisations available that provide training to gain the required skills and knowledge to become an Authorised Person.
NOTE: After completing the training, an employer is required to submit an Authorised Person application letter to gain approval from us for employees requiring this authorisation. Contact us on 13 74 66 for details of how to apply for Authorised Person approval.
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You can help to ensure your premises is safe for us to enter for things like meter reading, connections, maintenance, inspections and repairs to the network. When you know we will be visiting, we ask that you:
- keep dogs suitably restrained
- tell us about any special access to your land or our equipment
- update your account/property details with your electricity retailer
- provide safe and clear access to our equipment.
If we cannot gain safe entry to your property, we may not be able to complete works such as connections, or we may have to estimate your meter read. Please read more on our safe entry to your property web page.
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Electricity Entity Requirements - Working Near Overhead and Underground Electric Lines (PDF 1.5 mb) provides guidance on excavation near our poles or structures. Prior to excavation within no go zone, a Safety Advice will be required. Consideration must be undertaken for presence of underground cable in vicinity of the poles or structures.
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Distances will vary depending on voltage level of the powerlines. Refer to minimum distances set out in Schedule 4 and 5 of the Electrical Safety Regulation 2013. If the powerlines are located on an easement across your property, the requirements set out in Electricity Entity Requirements - Working Around Overhead and Underground Electric Lines (PDF 1.5 mb) must be complied with.
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There is a guide on our website on how to read your meter.
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Our field staff might not be able to tell the difference between an assistance dog and a pet dog if they are roaming free in your yard.
If your assistance dog is unrestrained in the yard with no visible assistance gear/uniform, our field staff won't be able enter your premises as per our safe entry practices.
To help, make sure your assistance dog is wearing official assistance gear/uniform or is visibly an aid dog. This way, our field staff will be able enter your premises, once they’ve conducted a risk assessment.
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Before they enter, our field staff will perform a risk assessment of your premises.
Your premises will be determined safe to enter if:
- there's no dog, or
- all dog/s on site are securely isolated from where our work is needed.
Your premises will be determined not safe to enter if our field staff observe:
- one or more unrestrained dog/s on site, or
- evidence of a dog where they can't confirm if it’s ‘suitably restrained’ away from where our work is needed.