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We can’t allow our field workers to enter your premises if your dog is unrestrained. As an employer, it’s our obligation to make sure our field staff and contractors are safe at work.
If this means we can’t access your meter safely, we'll automatically generate an estimated read for your electricity retailer. In this case, we’ll leave a notice card with instructions on what to do next. You’ll be able to submit a self meter read via our Customer Self Service or by calling us on 13 74 66. You might also need to ask your electricity retailer to adjust your bill based on your self-read.
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No. Low voltage service lines are only to be worked on by our employees or approved contractors. This also includes installation and removal of visual devices.
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Decorative Painting of Distribution Assets sets out the requirements and conditions under which these may be painted and Safety Advice will be required. Note that there will be some poles or structures that you will not be permitted to paint.
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No. LV service lines are only to be worked on by our employees or approved contractors. This also includes putting up and removing tiger tails.
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No, regardless of how the enquiry is made (phone, email, etc), a completed Safety Advice Request Form must be submitted to us.
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Yes. As long as minimum clearances and exclusion zones are maintained and requirements of Electrical Safety Code of Practice 2020 - Working near overhead and underground electric lines and Electricity Entity Requirements - Working Near Overhead and Underground Electric Lines (PDF 1.5 mb) are complied with.
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Yes. Equipment may be stored underneath the powerlines as long as exclusion zones are maintained and the requirements of the Electrical Safety Code of Practice 2010 - Working near Overhead and Underground Electric Lines and Electricity Entity Requirements - Working Around Overhead and Underground Electric Lines are complied with.
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No. Tiger Tails are only installed to provide a visual indication of the location of the service line, and do not provide safe electrical insulation.
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Yes if the electrical contractor is authorised by us as an Authorised Person and if the service line has been isolated by removal of service fuse for the purpose of work on consumer mains or switchboard. The electrical contractor cannot replace blown service fuses.
The electrical contractor:
- Must have in place a documented safe system of work, appropriate tools and Personal Protective Equipment to perform this work.
- Can only remove Low Voltage service fuse (pole or underground turret) for isolation purposes. LV service fuse on pole must only be removed from ground (no climbing pole).
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Yes. A service fee may apply for us to perform this work. To make arrangements for the temporary de-energisation, please call your electricity retailer.