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PeakSmart mode and economy Tariff 33 are only activated on a few days of the year, for short periods of time, when the electricity network reaches peak demand in extreme weather conditions. With economy Tariff 33 the power to your air conditioner will be turned off and your air conditioner will not work when there is an extreme weather event. The advantage of PeakSmart is that your air conditioner will keep running in economy mode during the same extreme weather event, and you shouldn’t notice any difference to your comfort levels. Also, PeakSmart is quite simple to set up and unlike Tariff 33 does not require any electrical rewiring back to the switchboard and a receiver is simply installed in your PeakSmart air conditioner. Please note you cannot connect your air conditioner to PeakSmart if it is already connected to Tariff 33.
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There's a slight time delay when air-conditioners come out of Demand Response Mode. It could take a number of minutes before an air-conditioning unit reverts to full operation. Please note, different models and manufacturers will vary.
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Residential customers can claim the cashback for up to 5 air conditioners and there is no limit for business customers. In some cases we may apply a limit on the number of claims a business can make.
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PeakSmart mode is only activated on a few days of the year, for short periods of time, when the electricity network reaches peak demand in extreme weather conditions. As your air conditioner keeps running, you won't notice any difference to your comfort levels. Some air conditioner model displays indicate when they are operating in PeakSmart mode. Learn more about PeakSmart events.
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Our Demand Management team works closely with contracted technicians to ensure air-conditioners are inspected and faults are resolved within 2 business days of being notified of any issue.
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Once approved, your payment will be made via electronic funds transfer. You’ll need to provide your bank account details during the application process. If the application is made on behalf of an entity that is registered for GST, you’ll need to provide a tax invoice for the incentive amount inclusive of GST.
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If you are experiencing difficulties with submitting your online reward application, please call 13 74 66 for assistance.
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You're still eligible for your reward, we just need your correct bank details. Please submit a new application with the correct bank details and we'll process your application.
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If you decide to leave the PeakSmart program you will need to cover the cost of your own electrician to remove the signal receiver.
Please contact us on 13 74 66 to advise of your desire to exit the program.
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No. You'll need to arrange and cover the cost for a qualified air-conditioning installer to fit your PeakSmart air-conditioner(s). The signal receiver is designed for simple installation and is not expected to add much time to the process. Your PeakSmart reward should help cover the cost of installation.
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Category: Cashback rewards program