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Most residential and business customers are eligible for a PeakSmart cashback. There are some areas where customers are not able to claim a cashback because we aren’t able to send signals to PeakSmart air conditioners (for example, some isolated community networks and end of grid areas). To confirm eligibility go to our Eligible PeakSmart areas map and check that your premise is located in a shaded area. You can also search by your address or National Metering Identifier NMI (found on your electricity bill).
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When your air-conditioner unit goes into a Demand Response Mode you're unable to reverse the function by changing temperature settings or other actions.
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Installing a signal receiver in a PeakSmart air conditioner should only take 5-10 minutes and most installers will do this for free or for a small additional fee. We recommend you discuss this with your installer before proceeding with the installation.
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No. The signal receiver can be activated on any setting and temperature.
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Your signal receiver will be provided by your air-conditioning installer, when you have a PeakSmart air-conditioner installed, or for an existing PeakSmart air conditioner. Talk to your installer before they visit you to ensure that they bring along a PeakSmart signal receiver. You should not be charged for the supply of the receiver, as we provide those free of charge to local installers and air conditioning retailers.
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As we increasingly rely on electricity as part of our everyday lives, energy use during peak times continues to rise. Millions of dollars are spent on extra electricity infrastructure to cater for these peak times. PeakSmart helps us use our network more efficiently, and is one of our solutions for managing peak demand.
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It works via a signal receiver – a small device installed in the PeakSmart air-conditioner(s). A signal is sent remotely from us via your power supply that tells the air-conditioner to cap its energy consumption on occasions when the network reaches peak demand. This is only likely to happen a few times a year. We call this a PeakSmart event.
Once your PeakSmart air conditioner has been made PeakSmart Active by your installer, we can send a signal to it through the electricity network to temporarily reduce its consumption. This is similar to putting your air conditioner into economy mode and is only ever done when the electricity network reaches peak demand.
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PeakSmart mode and economy Tariff 33 are only activated on a few days of the year, for short periods of time, when the electricity network reaches peak demand in extreme weather conditions. With economy Tariff 33 the power to your air conditioner will be turned off and your air conditioner will not work when there is an extreme weather event. The advantage of PeakSmart is that your air conditioner will keep running in economy mode during the same extreme weather event, and you shouldn’t notice any difference to your comfort levels. Also, PeakSmart is quite simple to set up and unlike Tariff 33 does not require any electrical rewiring back to the switchboard and a receiver is simply installed in your PeakSmart air conditioner. Please note you cannot connect your air conditioner to PeakSmart if it is already connected to Tariff 33.
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Residential customers can claim the cashback for up to 5 air conditioners and there is no limit for business customers. In some cases we may apply a limit on the number of claims a business can make.
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PeakSmart mode is only activated on a few days of the year, for short periods of time, when the electricity network reaches peak demand in extreme weather conditions. As your air conditioner keeps running, you won't notice any difference to your comfort levels. Some air conditioner model displays indicate when they are operating in PeakSmart mode. Learn more about PeakSmart events.
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Category: Cashback rewards program